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Knowledge Process Outsourcing Market 2024-2028

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    Report

  • 186 Pages
  • August 2024
  • Region: Global
  • TechNavio
  • ID: 5794009
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The knowledge process outsourcing market is forecasted to grow by USD 141.26 billion during 2023-2028, accelerating at a CAGR of 19.51% during the forecast period. The report on the knowledge process outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growing digital transformation, focus on reducing operational costs, and increasing demand for specialized knowledge and expertise.

The knowledge process outsourcing market is segmented as below:

By Type

  • Legal process outsourcing
  • Financial process outsourcing
  • R&D outsourcing
  • Publishing outsourcing
  • Others

By End-user

  • BFSI
  • Healthcare
  • IT and telecom
  • Manufacturing
  • Others

By Geographical Landscape

  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa
This study identifies the growing number of delivery centers as one of the prime reasons driving the knowledge process outsourcing market growth during the next few years. Also, proliferation of new technologies and increased demand for kpo services from small and medium-scale enterprises (smes) will lead to sizable demand in the market.

The report on the knowledge process outsourcing market covers the following areas:

  • Knowledge process outsourcing market sizing
  • Knowledge process outsourcing market forecast
  • Knowledge process outsourcing market industry analysis
A robust vendor analysis within the report is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading knowledge process outsourcing market vendors that include Accenture Plc, Capgemini Service SAS, Cognizant Technology Solutions Corp., CRISIL Ltd., Ernst and Young Global Ltd., ExlService Holdings Inc., Genpact Ltd., HCL Technologies Ltd., Hexaware Technologies Ltd., Infosys Ltd., International Business Machines Corp., McKinsey and Co., Moodys Corp., Mphasis Ltd., Oracle Corp., SAP SE, Sutherland Global Services Inc., Tata Consultancy Services Ltd., Wipro Ltd., and WNS Holdings Ltd. Also, the knowledge process outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The report presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary
1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by End-user
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning
2 Market Landscape
2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
2.2 Market characteristics
  • Market characteristics analysis
2.3 Value chain analysis
  • Value Chain Analysis
3 Market Sizing
3.1 Market definition
  • Offerings of companies included in the market definition
3.2 Market segment analysis
  • Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
4.1 Global Knowledge Process Outsourcing Market 2018 - 2022
  • Historic Market Size - Data Table on Global Knowledge Process Outsourcing Market 2018 - 2022 ($ million)
4.2 Type segment analysis 2018 - 2022
  • Historic Market Size - Type Segment 2018 - 2022 ($ million)
4.3 End-user segment analysis 2018 - 2022
  • Historic Market Size - End-user Segment 2018 - 2022 ($ million)
4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ million)
4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ million)
5 Five Forces Analysis
5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by Type
6.1 Market segments
  • Chart on Type - Market share 2023-2028 (%)
  • Data Table on Type - Market share 2023-2028 (%)
6.2 Comparison by Type
  • Chart on Comparison by Type
  • Data Table on Comparison by Type
6.3 Legal process outsourcing - Market size and forecast 2023-2028
  • Chart on Legal process outsourcing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Legal process outsourcing - Market size and forecast 2023-2028 ($ million)
  • Chart on Legal process outsourcing - Year-over-year growth 2023-2028 (%)
  • Data Table on Legal process outsourcing - Year-over-year growth 2023-2028 (%)
6.4 Financial process outsourcing - Market size and forecast 2023-2028
  • Chart on Financial process outsourcing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Financial process outsourcing - Market size and forecast 2023-2028 ($ million)
  • Chart on Financial process outsourcing - Year-over-year growth 2023-2028 (%)
  • Data Table on Financial process outsourcing - Year-over-year growth 2023-2028 (%)
6.5 Research and development outsourcing - Market size and forecast 2023-2028
  • Chart on Research and development outsourcing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Research and development outsourcing - Market size and forecast 2023-2028 ($ million)
  • Chart on Research and development outsourcing - Year-over-year growth 2023-2028 (%)
  • Data Table on Research and development outsourcing - Year-over-year growth 2023-2028 (%)
6.6 Publishing outsourcing - Market size and forecast 2023-2028
  • Chart on Publishing outsourcing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Publishing outsourcing - Market size and forecast 2023-2028 ($ million)
  • Chart on Publishing outsourcing - Year-over-year growth 2023-2028 (%)
  • Data Table on Publishing outsourcing - Year-over-year growth 2023-2028 (%)
6.7 Others - Market size and forecast 2023-2028
  • Chart on Others - Market size and forecast 2023-2028 ($ million)
  • Data Table on Others - Market size and forecast 2023-2028 ($ million)
  • Chart on Others - Year-over-year growth 2023-2028 (%)
  • Data Table on Others - Year-over-year growth 2023-2028 (%)
6.8 Market opportunity by Type
  • Market opportunity by Type ($ million)
  • Data Table on Market opportunity by Type ($ million)
7 Market Segmentation by End-user
7.1 Market segments
  • Chart on End-user - Market share 2023-2028 (%)
  • Data Table on End-user - Market share 2023-2028 (%)
7.2 Comparison by End-user
  • Chart on Comparison by End-user
  • Data Table on Comparison by End-user
7.3 BFSI - Market size and forecast 2023-2028
  • Chart on BFSI - Market size and forecast 2023-2028 ($ million)
  • Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
  • Chart on BFSI - Year-over-year growth 2023-2028 (%)
  • Data Table on BFSI - Year-over-year growth 2023-2028 (%)
7.4 Healthcare - Market size and forecast 2023-2028
  • Chart on Healthcare - Market size and forecast 2023-2028 ($ million)
  • Data Table on Healthcare - Market size and forecast 2023-2028 ($ million)
  • Chart on Healthcare - Year-over-year growth 2023-2028 (%)
  • Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
7.5 IT and telecom - Market size and forecast 2023-2028
  • Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
  • Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
  • Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
  • Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
7.6 Manufacturing - Market size and forecast 2023-2028
  • Chart on Manufacturing - Market size and forecast 2023-2028 ($ million)
  • Data Table on Manufacturing - Market size and forecast 2023-2028 ($ million)
  • Chart on Manufacturing - Year-over-year growth 2023-2028 (%)
  • Data Table on Manufacturing - Year-over-year growth 2023-2028 (%)
7.7 Others - Market size and forecast 2023-2028
  • Chart on Others - Market size and forecast 2023-2028 ($ million)
  • Data Table on Others - Market size and forecast 2023-2028 ($ million)
  • Chart on Others - Year-over-year growth 2023-2028 (%)
  • Data Table on Others - Year-over-year growth 2023-2028 (%)
7.8 Market opportunity by End-user
  • Market opportunity by End-user ($ million)
  • Data Table on Market opportunity by End-user ($ million)
8 Customer Landscape
8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
9.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.6 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)
9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
  • Chart on US - Market size and forecast 2023-2028 ($ million)
  • Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Chart on US - Year-over-year growth 2023-2028 (%)
  • Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ million)
  • Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)
9.10 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ million)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.11 India - Market size and forecast 2023-2028
  • Chart on India - Market size and forecast 2023-2028 ($ million)
  • Data Table on India - Market size and forecast 2023-2028 ($ million)
  • Chart on India - Year-over-year growth 2023-2028 (%)
  • Data Table on India - Year-over-year growth 2023-2028 (%)
9.12 UK - Market size and forecast 2023-2028
  • Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Chart on UK - Year-over-year growth 2023-2028 (%)
  • Data Table on UK - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ million)
  • Data Tables on Market opportunity By Geographical Landscape ($ million)
10 Drivers, Challenges, and Opportunity/Restraints
10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028
10.4 Market opportunities/restraints
11 Competitive Landscape
11.1 Overview
11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
11.3 Landscape disruption
  • Overview on factors of disruption
11.4 Industry risks
  • Impact of key risks on business
12 Competitive Analysis
12.1 Companies profiled
  • Companies covered
12.2 Market positioning of companies
  • Matrix on companies position and classification
12.3 Accenture Plc
  • Accenture Plc - Overview
  • Accenture Plc - Business segments
  • Accenture Plc - Key news
  • Accenture Plc - Key offerings
  • Accenture Plc - Segment focus
12.4 Capgemini Service SAS
  • Capgemini Service SAS - Overview
  • Capgemini Service SAS - Business segments
  • Capgemini Service SAS - Key news
  • Capgemini Service SAS - Key offerings
  • Capgemini Service SAS - Segment focus
12.5 Ernst and Young Global Ltd.
  • Ernst and Young Global Ltd. - Overview
  • Ernst and Young Global Ltd. - Product / Service
  • Ernst and Young Global Ltd. - Key offerings
12.6 ExlService Holdings Inc.
  • ExlService Holdings Inc. - Overview
  • ExlService Holdings Inc. - Business segments
  • ExlService Holdings Inc. - Key offerings
  • ExlService Holdings Inc. - Segment focus
12.7 Genpact Ltd.
  • Genpact Ltd. - Overview
  • Genpact Ltd. - Business segments
  • Genpact Ltd. - Key news
  • Genpact Ltd. - Key offerings
  • Genpact Ltd. - Segment focus
12.8 HCL Technologies Ltd.
  • HCL Technologies Ltd. - Overview
  • HCL Technologies Ltd. - Business segments
  • HCL Technologies Ltd. - Key news
  • HCL Technologies Ltd. - Key offerings
  • HCL Technologies Ltd. - Segment focus
12.9 International Business Machines Corp.
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key news
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Segment focus
12.10 McKinsey and Co.
  • McKinsey and Co. - Overview
  • McKinsey and Co. - Product / Service
  • McKinsey and Co. - Key offerings
12.11 Moodys Corp.
  • Moodys Corp. - Overview
  • Moodys Corp. - Business segments
  • Moodys Corp. - Key news
  • Moodys Corp. - Key offerings
  • Moodys Corp. - Segment focus
12.12 Mphasis Ltd.
  • Mphasis Ltd. - Overview
  • Mphasis Ltd. - Product / Service
  • Mphasis Ltd. - Key news
  • Mphasis Ltd. - Key offerings
12.13 Oracle Corp.
  • Oracle Corp. - Overview
  • Oracle Corp. - Business segments
  • Oracle Corp. - Key news
  • Oracle Corp. - Key offerings
  • Oracle Corp. - Segment focus
12.14 SAP SE
  • SAP SE - Overview
  • SAP SE - Business segments
  • SAP SE - Key news
  • SAP SE - Key offerings
  • SAP SE - Segment focus
12.15 Tata Consultancy Services Ltd.
  • Tata Consultancy Services Ltd. - Overview
  • Tata Consultancy Services Ltd. - Business segments
  • Tata Consultancy Services Ltd. - Key news
  • Tata Consultancy Services Ltd. - Key offerings
  • Tata Consultancy Services Ltd. - Segment focus
12.16 Wipro Ltd.
  • Wipro Ltd. - Overview
  • Wipro Ltd. - Business segments
  • Wipro Ltd. - Key news
  • Wipro Ltd. - Key offerings
  • Wipro Ltd. - Segment focus
12.17 WNS Holdings Ltd.
  • WNS Holdings Ltd. - Overview
  • WNS Holdings Ltd. - Business segments
  • WNS Holdings Ltd. - Key news
  • WNS Holdings Ltd. - Key offerings
  • WNS Holdings Ltd. - Segment focus
13 Appendix
13.1 Scope of the report
13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
13.3 Currency conversion rates for US$
  • Currency conversion rates for US$
13.4 Research methodology
  • Research methodology
13.5 Data procurement
  • Information sources
13.6 Data validation
  • Data validation
13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
13.8 Data synthesis
  • Data synthesis
13.9 360 degree market analysis
  • 360 degree market analysis
13.10 List of abbreviations
  • List of abbreviations
List of Exhibits
Exhibits 1: Executive Summary - Chart on Market Overview
Exhibits 2: Executive Summary - Data Table on Market Overview
Exhibits 3: Executive Summary - Chart on Global Market Characteristics
Exhibits 4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits 5: Executive Summary - Chart on Market Segmentation by Type
Exhibits 6: Executive Summary - Chart on Market Segmentation by End-user
Exhibits 7: Executive Summary - Chart on Incremental Growth
Exhibits 8: Executive Summary - Data Table on Incremental Growth
Exhibits 9: Executive Summary - Chart on Company Market Positioning
Exhibits 10: Parent Market
Exhibits 11: Data Table on - Parent Market
Exhibits 12: Market characteristics analysis
Exhibits 13: Value Chain Analysis
Exhibits 14: Offerings of companies included in the market definition
Exhibits 15: Market segments
Exhibits 16: Chart on Global - Market size and forecast 2023-2028 ($ million)
Exhibits 17: Data Table on Global - Market size and forecast 2023-2028 ($ million)
Exhibits 18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits 19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits 20: Historic Market Size - Data Table on Global Knowledge Process Outsourcing Market 2018 - 2022 ($ million)
Exhibits 21: Historic Market Size - Type Segment 2018 - 2022 ($ million)
Exhibits 22: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
Exhibits 23: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
Exhibits 24: Historic Market Size - Country Segment 2018 - 2022 ($ million)
Exhibits 25: Five forces analysis - Comparison between 2023 and 2028
Exhibits 26: Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits 27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits 28: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits 29: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits 30: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits 31: Chart on Market condition - Five forces 2023 and 2028
Exhibits 32: Chart on Type - Market share 2023-2028 (%)
Exhibits 33: Data Table on Type - Market share 2023-2028 (%)
Exhibits 34: Chart on Comparison by Type
Exhibits 35: Data Table on Comparison by Type
Exhibits 36: Chart on Legal process outsourcing - Market size and forecast 2023-2028 ($ million)
Exhibits 37: Data Table on Legal process outsourcing - Market size and forecast 2023-2028 ($ million)
Exhibits 38: Chart on Legal process outsourcing - Year-over-year growth 2023-2028 (%)
Exhibits 39: Data Table on Legal process outsourcing - Year-over-year growth 2023-2028 (%)
Exhibits 40: Chart on Financial process outsourcing - Market size and forecast 2023-2028 ($ million)
Exhibits 41: Data Table on Financial process outsourcing - Market size and forecast 2023-2028 ($ million)
Exhibits 42: Chart on Financial process outsourcing - Year-over-year growth 2023-2028 (%)
Exhibits 43: Data Table on Financial process outsourcing - Year-over-year growth 2023-2028 (%)
Exhibits 44: Chart on Research and development outsourcing - Market size and forecast 2023-2028 ($ million)
Exhibits 45: Data Table on Research and development outsourcing - Market size and forecast 2023-2028 ($ million)
Exhibits 46: Chart on Research and development outsourcing - Year-over-year growth 2023-2028 (%)
Exhibits 47: Data Table on Research and development outsourcing - Year-over-year growth 2023-2028 (%)
Exhibits 48: Chart on Publishing outsourcing - Market size and forecast 2023-2028 ($ million)
Exhibits 49: Data Table on Publishing outsourcing - Market size and forecast 2023-2028 ($ million)
Exhibits 50: Chart on Publishing outsourcing - Year-over-year growth 2023-2028 (%)
Exhibits 51: Data Table on Publishing outsourcing - Year-over-year growth 2023-2028 (%)
Exhibits 52: Chart on Others - Market size and forecast 2023-2028 ($ million)
Exhibits 53: Data Table on Others - Market size and forecast 2023-2028 ($ million)
Exhibits 54: Chart on Others - Year-over-year growth 2023-2028 (%)
Exhibits 55: Data Table on Others - Year-over-year growth 2023-2028 (%)
Exhibits 56: Market opportunity by Type ($ million)
Exhibits 57: Data Table on Market opportunity by Type ($ million)
Exhibits 58: Chart on End-user - Market share 2023-2028 (%)
Exhibits 59: Data Table on End-user - Market share 2023-2028 (%)
Exhibits 60: Chart on Comparison by End-user
Exhibits 61: Data Table on Comparison by End-user
Exhibits 62: Chart on BFSI - Market size and forecast 2023-2028 ($ million)
Exhibits 63: Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
Exhibits 64: Chart on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits 65: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits 66: Chart on Healthcare - Market size and forecast 2023-2028 ($ million)
Exhibits 67: Data Table on Healthcare - Market size and forecast 2023-2028 ($ million)
Exhibits 68: Chart on Healthcare - Year-over-year growth 2023-2028 (%)
Exhibits 69: Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
Exhibits 70: Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
Exhibits 71: Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
Exhibits 72: Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
Exhibits 73: Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
Exhibits 74: Chart on Manufacturing - Market size and forecast 2023-2028 ($ million)
Exhibits 75: Data Table on Manufacturing - Market size and forecast 2023-2028 ($ million)
Exhibits 76: Chart on Manufacturing - Year-over-year growth 2023-2028 (%)
Exhibits 77: Data Table on Manufacturing - Year-over-year growth 2023-2028 (%)
Exhibits 78: Chart on Others - Market size and forecast 2023-2028 ($ million)
Exhibits 79: Data Table on Others - Market size and forecast 2023-2028 ($ million)
Exhibits 80: Chart on Others - Year-over-year growth 2023-2028 (%)
Exhibits 81: Data Table on Others - Year-over-year growth 2023-2028 (%)
Exhibits 82: Market opportunity by End-user ($ million)
Exhibits 83: Data Table on Market opportunity by End-user ($ million)
Exhibits 84: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits 85: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibits 86: Data Table on Market share By Geographical Landscape 2023-2028 (%)
Exhibits 87: Chart on Geographic comparison
Exhibits 88: Data Table on Geographic comparison
Exhibits 89: Chart on North America - Market size and forecast 2023-2028 ($ million)
Exhibits 90: Data Table on North America - Market size and forecast 2023-2028 ($ million)
Exhibits 91: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibits 92: Data Table on North America - Year-over-year growth 2023-2028 (%)
Exhibits 93: Chart on APAC - Market size and forecast 2023-2028 ($ million)
Exhibits 94: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
Exhibits 95: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibits 96: Data Table on APAC - Year-over-year growth 2023-2028 (%)
Exhibits 97: Chart on Europe - Market size and forecast 2023-2028 ($ million)
Exhibits 98: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
Exhibits 99: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibits 100: Data Table on Europe - Year-over-year growth 2023-2028 (%)
Exhibits 101: Chart on South America - Market size and forecast 2023-2028 ($ million)
Exhibits 102: Data Table on South America - Market size and forecast 2023-2028 ($ million)
Exhibits 103: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibits 104: Data Table on South America - Year-over-year growth 2023-2028 (%)
Exhibits 105: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibits 106: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
Exhibits 107: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits 108: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits 109: Chart on US - Market size and forecast 2023-2028 ($ million)
Exhibits 110: Data Table on US - Market size and forecast 2023-2028 ($ million)
Exhibits 111: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibits 112: Data Table on US - Year-over-year growth 2023-2028 (%)
Exhibits 113: Chart on China - Market size and forecast 2023-2028 ($ million)
Exhibits 114: Data Table on China - Market size and forecast 2023-2028 ($ million)
Exhibits 115: Chart on China - Year-over-year growth 2023-2028 (%)
Exhibits 116: Data Table on China - Year-over-year growth 2023-2028 (%)
Exhibits 117: Chart on Germany - Market size and forecast 2023-2028 ($ million)
Exhibits 118: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
Exhibits 119: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits 120: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits 121: Chart on India - Market size and forecast 2023-2028 ($ million)
Exhibits 122: Data Table on India - Market size and forecast 2023-2028 ($ million)
Exhibits 123: Chart on India - Year-over-year growth 2023-2028 (%)
Exhibits 124: Data Table on India - Year-over-year growth 2023-2028 (%)
Exhibits 125: Chart on UK - Market size and forecast 2023-2028 ($ million)
Exhibits 126: Data Table on UK - Market size and forecast 2023-2028 ($ million)
Exhibits 127: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits 128: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits 129: Market opportunity By Geographical Landscape ($ million)
Exhibits 130: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits 131: Impact of drivers and challenges in 2023 and 2028
Exhibits 132: Overview on criticality of inputs and factors of differentiation
Exhibits 133: Overview on factors of disruption
Exhibits 134: Impact of key risks on business
Exhibits 135: Companies covered
Exhibits 136: Matrix on companies position and classification
Exhibits 137: Accenture Plc - Overview
Exhibits 138: Accenture Plc - Business segments
Exhibits 139: Accenture Plc - Key news
Exhibits 140: Accenture Plc - Key offerings
Exhibits 141: Accenture Plc - Segment focus
Exhibits 142: Capgemini Service SAS - Overview
Exhibits 143: Capgemini Service SAS - Business segments
Exhibits 144: Capgemini Service SAS - Key news
Exhibits 145: Capgemini Service SAS - Key offerings
Exhibits 146: Capgemini Service SAS - Segment focus
Exhibits 147: Ernst and Young Global Ltd. - Overview
Exhibits 148: Ernst and Young Global Ltd. - Product / Service
Exhibits 149: Ernst and Young Global Ltd. - Key offerings
Exhibits 150: ExlService Holdings Inc. - Overview
Exhibits 151: ExlService Holdings Inc. - Business segments
Exhibits 152: ExlService Holdings Inc. - Key offerings
Exhibits 153: ExlService Holdings Inc. - Segment focus
Exhibits 154: Genpact Ltd. - Overview
Exhibits 155: Genpact Ltd. - Business segments
Exhibits 156: Genpact Ltd. - Key news
Exhibits 157: Genpact Ltd. - Key offerings
Exhibits 158: Genpact Ltd. - Segment focus
Exhibits 159: HCL Technologies Ltd. - Overview
Exhibits 160: HCL Technologies Ltd. - Business segments
Exhibits 161: HCL Technologies Ltd. - Key news
Exhibits 162: HCL Technologies Ltd. - Key offerings
Exhibits 163: HCL Technologies Ltd. - Segment focus
Exhibits 164: International Business Machines Corp. - Overview
Exhibits 165: International Business Machines Corp. - Business segments
Exhibits 166: International Business Machines Corp. - Key news
Exhibits 167: International Business Machines Corp. - Key offerings
Exhibits 168: International Business Machines Corp. - Segment focus
Exhibits 169: McKinsey and Co. - Overview
Exhibits 170: McKinsey and Co. - Product / Service
Exhibits 171: McKinsey and Co. - Key offerings
Exhibits 172: Moodys Corp. - Overview
Exhibits 173: Moodys Corp. - Business segments
Exhibits 174: Moodys Corp. - Key news
Exhibits 175: Moodys Corp. - Key offerings
Exhibits 176: Moodys Corp. - Segment focus
Exhibits 177: Mphasis Ltd. - Overview
Exhibits 178: Mphasis Ltd. - Product / Service
Exhibits 179: Mphasis Ltd. - Key news
Exhibits 180: Mphasis Ltd. - Key offerings
Exhibits 181: Oracle Corp. - Overview
Exhibits 182: Oracle Corp. - Business segments
Exhibits 183: Oracle Corp. - Key news
Exhibits 184: Oracle Corp. - Key offerings
Exhibits 185: Oracle Corp. - Segment focus
Exhibits 186: SAP SE - Overview
Exhibits 187: SAP SE - Business segments
Exhibits 188: SAP SE - Key news
Exhibits 189: SAP SE - Key offerings
Exhibits 190: SAP SE - Segment focus
Exhibits 191: Tata Consultancy Services Ltd. - Overview
Exhibits 192: Tata Consultancy Services Ltd. - Business segments
Exhibits 193: Tata Consultancy Services Ltd. - Key news
Exhibits 194: Tata Consultancy Services Ltd. - Key offerings
Exhibits 195: Tata Consultancy Services Ltd. - Segment focus
Exhibits 196: Wipro Ltd. - Overview
Exhibits 197: Wipro Ltd. - Business segments
Exhibits 198: Wipro Ltd. - Key news
Exhibits 199: Wipro Ltd. - Key offerings
Exhibits 200: Wipro Ltd. - Segment focus
Exhibits 201: WNS Holdings Ltd. - Overview
Exhibits 202: WNS Holdings Ltd. - Business segments
Exhibits 203: WNS Holdings Ltd. - Key news
Exhibits 204: WNS Holdings Ltd. - Key offerings
Exhibits 205: WNS Holdings Ltd. - Segment focus
Exhibits 206: Inclusions checklist
Exhibits 207: Exclusions checklist
Exhibits 208: Currency conversion rates for US$
Exhibits 209: Research methodology
Exhibits 210: Information sources
Exhibits 211: Data validation
Exhibits 212: Validation techniques employed for market sizing
Exhibits 213: Data synthesis
Exhibits 214: 360 degree market analysis
Exhibits 215: List of abbreviations

Executive Summary

The following companies are recognized as the key players in the global knowledge process outsourcing market: Accenture Plc, Capgemini Service SAS, Cognizant Technology Solutions Corp., CRISIL Ltd., Ernst and Young Global Ltd., ExlService Holdings Inc., Genpact Ltd., HCL Technologies Ltd., Hexaware Technologies Ltd., Infosys Ltd., International Business Machines Corp., McKinsey and Co., Moodys Corp., Mphasis Ltd., Oracle Corp., SAP SE, Sutherland Global Services Inc., Tata Consultancy Services Ltd., Wipro Ltd., and WNS Holdings Ltd..

Commenting on the report, an analyst from the research team said: "The latest trend gaining momentum in the market is growing number of delivery centers."

According to the report, one of the major drivers for this market is the growing digital transformation.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Companies Mentioned (Partial List)

A selection of companies mentioned in this report includes, but is not limited to:

  • Accenture Plc
  • Capgemini Service SAS
  • Cognizant Technology Solutions Corp.
  • CRISIL Ltd.
  • Ernst and Young Global Ltd.
  • ExlService Holdings Inc.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Hexaware Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • McKinsey and Co.
  • Moodys Corp.
  • Mphasis Ltd.
  • Oracle Corp.
  • SAP SE
  • Sutherland Global Services Inc.
  • Tata Consultancy Services Ltd.
  • Wipro Ltd.
  • WNS Holdings Ltd.