How the Best Companies are Skipping HR and Winning the Future of Work with People Ops
People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce explains how leaders at small- and medium-sized businesses can stop spending time on HR administration - "paperwork" - and start focusing on the "peoplework" that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, Tracy Cote of Zenefits, the leading people operations platform, provide readers with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR. The book takes a look at how work has changed and what companies need to do about it, and the new approach they must take to processes, systems, and best practices. You'll learn how to eliminate busywork and hassle, and how to use that newfound time and capital to empower your biggest asset: your people.
You'll receive the end-to-end guide to:
- Digitizing legacy HR functions
- Using robots for the busywork you hate
- Employing software to design and improve your employee experience
- Assembling and empowering your "people team"
- Utilizing the included plans and templates to guide each stage of your business transformation
Perfect for managers, leaders, small business owners, and executives, People Operations is perfect for anyone who wants to optimize HR, maximize their workforce investment, support their employees, and modernize their business.
Table of Contents
Preface: Leveling the Playing Field for the “Other 99 Percent”
Part I: The Rise of People Operations
Chapter 1: The Great Pivot: The New Work Order!
Chapter 2: So Long, HR
Chapter 3: The Rise of People Ops
Chapter 4: People Ops in Action
Part II: Automate HR: Kill Paperwork
Chapter 5: Make the Stuff You Have to Do Easy (Go Digital)
Chapter 6: Step 1: Create Digital Employee Records
Chapter 7: Step 2: Automate Hiring and Onboarding
Chapter 8: Step 3: Automate Time and Pay
Chapter 9: Step 4: Automate Health Insurance Benefits
Part III: Build an Incredible Employee Experience
Chapter 10: The Bones of a Successful People Operation
Chapter 11: Employee Motivation
Chapter 12: Fair Pay
Chapter 13: Rethink Communications
Part IV: Unleash Your Workforce
Chapter 14: Performance Alignment
Chapter 15: Closing the Engagement Gap
Chapter 16: Creating a Diverse, Equitable, and Inclusive Workplace
Chapter 17: Making Remote Work Work
Part V: The Future of People Operations
Chapter 18: The Rise of the CPO: Building a Modern People Ops Team
Chapter 19: Measuring People Ops
Chapter 20: POPS Technology
Chapter 21: Turning POPS into a Competitive Advantage
Appendix: Digital Tools and Resources
Glossary
References
Acknowledgments
About the Authors
Index
