CREATE A HIGH-PERFORMING TEAM BY EMPLOYING EFFECTIVE CHANGE MANAGEMENT
Do you want to improve your current workplace or organization? Organization Development can teach you what steps you can take to achieve your goals. You’ll follow Chuji, a store manager at an automobile company who’s been sent to a troubled dealership branch and learn from the challenges he faces as he implements a series of managerial changes only to meet resistance and hostility from employees and leaders. You’ll also learn about:
- How to overcome obstacles and resistance to organizational change
- How to employ the principles of visibility, communication, and visioning while leveraging the strengths of your team
- The science of organizational development
Managing Change is an indispensable roadmap to effective change management that will help you shift the mindset of your team members from individualism to one focused on the good of the organization and the team as a whole. Find out why the Manga For Success series - now available in English for the first time - is so popular in Japan, Korea, and beyond.
Table of Contents
Introduction 9
Prologue Problems Keep Happening Yet the Workplace Stays the Same
Story 1 The Unchanging Workplace 16
1-1 The Human Side of Workplaces and Organizations 34
The Hard and Soft Sides of an Organization / Why Managing the Human Side Is Important
1-2 Technical Problems and Adaptive Challenges 39
There Are Two Sides to a Problem / Common Leader and Manager Mistakes
1-3. Adaptive Challenges and Organization Development 43
Problems in the Human Side Include Adaptive Challenges
Part 1 What Is Organization Development?
Story 2 Meeting a Supporter of Organization Development 46
2-1 What Exactly Is Organization Development? 65
Organization Development Is a “Label” / Defining
Organization Development
2-2 Steps in Organization Development 69
How to Deal with Adaptive Challenges / The Three Steps in
Organization Development / Organization Development
Step 1: Seeing the Problem / Organization Development
Step 2: Serious Discussion / Organization Development
Step 3: Building a Future
2-3 What Exactly Is a Discussion? 80
Discussion Means Two-way Communication Where
Meaning Is Conveyed / The Four Levels of Two-way
Communication / Level 1: Polite Conversation / Level 2: Debate / Level 3: Introspective Discussion / Level 4: Productive Discussion / Discussion Levels and the Three Steps of Organization Development
Part 2 The Core Team as an Agent of Change
Story 3 Building a Core Team 94
3-1. The Importance of Trying to See What You Don’t See 111
The Difficulty of Trying to Understand the Feelings of Someone Before You / What Is Needed to See the Human Side?
3-2 The Core Team to Propel Change 115
Propelling and Suppressing Change / A Core Team to Increasingly Propel Change
3-3 Propelling Organization Development 120
Roles Needed Besides the Core Team / Transformation
Leader / Organization Development Supporter / Sponsor
3-4. Process Consultation - How Do Supporters Support Organization Development? 126
The Three Styles of Support / The Specialist Style: Teaching Solution Strategies and Giving Information / Doctor-Patient
Style: Diagnosis and Prescription / Process Consultation
Style: Participatory Support / An Example of Process
Consultation Support / Building a Support Relationship as a
Participant
Part 3 From Individual Work to Cooperation
Story 4 Toward Being Able to Teach Each Other 134
4-1 Moving from Individual Work to Cooperation 157
Why Work Is Being Done Individually / The Shortcomings of Individual Work / From Individual to Cooperative Work
4-2 Expanding Organization Development 164
Structured and Unstructured Organization Development /
Increasing the Power of the Core Team to Transform Itself
4-3 Dealing with Resistance to Change 169
Resistance to Change Is Healthy / Dealing with Negative
Reactions / Building Successful Experiences through Small
Attempts
Part 4 Changing the Individual Mindset
Story 5 Outgrowing Focus on Individual Work and Achievements 176
5-1 Differences in Mindsets 192
The Achievement Mindset Dominates Businesses / Moving from the Achievement Mindset to the Organization Development Mindset
5-2 Discussion with People You’re in Conflict with 197
The Pattern in Connections That Don’t Go Well / Discussing and Building a Cooperative Relationship with People You’re in Conflict with / Using Appreciative Inquiry (AI) in Discussions
Part 5 Deepening and Expansion throughout the Organization as a Whole
Story 6 From Confrontation to Cooperation 204
6-1 Implementing Cooperation within a Group 221
How Conflicts and Confrontation Are Born in a Group / The Mindset Needed in Building Cooperative Relationships within a Group
6-2 The Growth and Development of an Organization or Workplace 227
What Is Self-organization? / Deepening Organization Development and the Growth and Development of an Organization or Workplace / Constant Discussion and Pursuit
Epilogue
What Does It Mean for an Organization to Change? 236
Afterword 243
References 245
