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The global self-service kiosk market is expected to grow at a CAGR of 8.71% from 2022-2028.Speak directly to the analyst to clarify any post sales queries you may have.
MARKET TRENDS & OPPORTUNITIES
Rising Consumer Preference for Contactless Payment Processing
The rising consumer preference for contactless payment processing is a significant trend in the self-service kiosk market. This trend has gained momentum recently, driven by various factors influencing consumer behavior and expectations. Contactless payment methods, such as near-field communication (NFC) or mobile wallets, offer customers a faster and more convenient way to complete transactions.User-Friendly Service for Consumers
A user-friendly service ensures a positive experience for consumers interacting with self-service kiosks. By prioritizing a user-friendly service, businesses can enhance the self-service experience, encourage adoption, and build positive consumer relationships. Continuously gathering feedback, conducting usability tests, and incorporating user insights can help identify areas for improvement and ensure a seamless and enjoyable self-service experience. Some common insights for maintaining user-friendly services include convenience, control & autonomy, intuitive interface, visual and audio feedback, error prevention & handling, and multilingual & accessibility support. Therefore, major vendors in the self-service kiosk market are mainly inclined towards modifications in their products by offering user-friendly solutions or services to consumers.INDUSTRY RESTRAINTS
Lack of Technological Advancement in Low- And Middle-Income Countries
The penetration of self-service kiosk products remains low in low-& middle-income countries as compared to the developed nations. The low awareness about applications of kiosks in developing markets, the high cost of technological advancements or technical machinery, and the lack of awareness about self-service are major growth inhibitors for the self-service kiosk market. Furthermore, end-users in many countries, such as APAC, Middle East & Africa, perceive self-service kiosk products as luxurious. Thus, their penetration among different industries for indoor or outdoor purposes remains low in these regions.INSIGHTS BY PRODUCT
The high demand for hardware kiosks characterizes the global self-service kiosk market. The hardware segment is expected to witness the highest growth during the forecast period as hardware self-service kiosks are equipped with physical components and peripherals that allow users to interact with the system. Apart from hardware self-service kiosks, the demand for software & systems is also anticipated to grow significantly between 2023 and 2028. The high adoption of artificial intelligence augmented, and virtual reality is expected to boost the demand for self-service kiosks.Segmentation by Product
- Hardware
- Software & Services
INSIGHT BY AREA
The global self-service kiosk market by area segments as area indoor and outdoor. In 2022, the indoor segment dominated the global industry. The significantly increased adoption of kiosks in various industries and emerging self-service technologies are expected to boost the market demand for indoor self-service kiosks. Indoor self-service kiosks provide customers with a seamless and convenient way to access products, services, and information. Furthermore, outdoor self-service kiosks help businesses comply with accessibility regulations and provide information in multiple languages, accommodating diverse customer needs. Placing outdoor kiosks in busy locations, such as transportation hubs, tourist attractions, and shopping centers, helps manage high foot traffic efficiently, reducing congestion and long queues.Segmentation by Area
- Indoor
- Outdoor
INSIGHT BY END USER
The food & beverage end-user segment dominated the global self-service kiosk market and accounted for a revenue share of more than 28% in 2022. The rise in the adoption of quick-service restaurants and the high demand for customized products among consumers across various regions have propelled the segment's growth. Factors such as the rise in urbanization and the surge in per capita income have propelled the demand for smart infrastructure projects worldwide. All these factors have also accelerated the demand for self-service kiosks in the market.Segmentation by End-User
- Food & Beverage
- Retail
- Travel & Tourism
- Financial
- Healthcare
- Government
- Others
GEOGRAPHICAL ANALYSIS
The global self-service kiosk market is mainly driven by the high adoption of self-service in the retail and food & beverage sector and user-friendly customer service. Among the regions, North America dominated the global industry with a share of over 40% in 2022. The self-service kiosk market in North America has been growing steadily, driven by the increasing demand for automated and contactless solutions across industries. Businesses are adopting self-service kiosks to improve efficiency, enhance customer experience, and reduce operational costs. Further, strong economic growth, the establishment of new businesses, company expansions, and increased industrial activities are mainly driving the demand for self-service kiosks in the North American region.Segmentation by Geography
North America
- The U.S.
- Canada
Europe
- Germany
- The U.K.
- France
- Italy
- Spain
APAC
- China
- Japan
- South Korea
- Australia
- Rest of APAC
Middle East & Africa
- Saudi Arabia
- UAE
- South Africa
Latin America
- Brazil
- Mexico
- Rest Of Latin America
COMPETITIVE LANDSCAPE
The global self-service kiosk market is fragmented, with local and international players competing. Some of the leading vendors in the global self-service kiosk market include Kiosk Group, KIOSK Information Systems, Dynatouch Corporation, REDYRE, Advanced Kiosks, Meridian Kiosks, Diebold Nixdorf, Wavetec, and others. The fierce competition among these players is driven by the rapidly changing technological landscape, where customers demand continuous innovations and upgrades in self-service technologies. Vendors must refine their unique value propositions to establish a strong industry presence.Key Company Profiles
- Advanced Kiosks
- Aurionpro Solutions
- Cammax
- Diebold Nixdorf
- DynaTouch Corporation
- Elo Touch Solutions
- Embross
- Fabcon
- Frank Mayer and Associates
- GLORY
- GRGBanking
- Honeywell International
- Kiosk Group
- KIOSK Information Systems
- LamasaTech
- Lilitab
- Meridian Kiosks
- NCR Corporation
- Olea Kiosks
- Parabit
- Pyramid Group
- Qwick Media
- REDYREF
- Samsung Electronics
- SiteKiosk
- Slabb Kiosks
- Source Technologies
- Thales Group
- Wavetec
- Zebra Technologies
KEY QUESTIONS ANSWERED:
1. How big is the self-service kiosk market?2. What is the growth rate of the global self-service kiosk market?
3. Which region dominates the global self-service kiosk market share?
4. What are the significant trends in the self-service kiosk market?
5. Which end-user segment dominated the global self-service kiosk market in 2022?
Table of Contents
1 Research Methodology2 Research Objectives3 Research Process7 Market at a Glance
4 Scope & Coverage
5 Report Assumptions & Caveats
6 Premium Insights
8 Introduction
9 Market Opportunities & Trends
10 Market Growth Enablers
11 Market Restraints
12 Market Landscape
13 Product
14 Area
15 End-user
16 Geography
17 North America
18 Europe
19 APAC
20 Middle East & Africa
21 Latin America
22 Competitive Landscape
23 Key Company Profiles
24 Report Summary
25 Quantitative Summary
26 Appendix
List of Exhibits
List of Tables
Companies Mentioned
- Advanced Kiosks
- Aurionpro Solutions
- Cammax
- Diebold Nixdorf
- DynaTouch Corporation
- Elo Touch Solutions
- Embross
- Fabcon
- Frank Mayer and Associates
- GLORY
- GRGBanking
- Honeywell International
- Kiosk Group
- KIOSK Information Systems
- LamasaTech
- Lilitab
- Meridian Kiosks
- NCR Corporation
- Olea Kiosks
- Parabit
- Pyramid Group
- Qwick Media
- REDYREF
- Samsung Electronics
- SiteKiosk
- Slabb Kiosks
- Source Technologies
- Thales Group
- Wavetec
- Zebra Technologies
Methodology
Our research comprises a mix of primary and secondary research. The secondary research sources that are typically referred to include, but are not limited to, company websites, annual reports, financial reports, company pipeline charts, broker reports, investor presentations and SEC filings, journals and conferences, internal proprietary databases, news articles, press releases, and webcasts specific to the companies operating in any given market.
Primary research involves email interactions with the industry participants across major geographies. The participants who typically take part in such a process include, but are not limited to, CEOs, VPs, business development managers, market intelligence managers, and national sales managers. We primarily rely on internal research work and internal databases that we have populated over the years. We cross-verify our secondary research findings with the primary respondents participating in the study.
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Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 365 |
| Published | October 2023 |
| Forecast Period | 2022 - 2028 |
| Estimated Market Value ( USD | $ 26.45 Billion |
| Forecasted Market Value ( USD | $ 43.65 Billion |
| Compound Annual Growth Rate | 8.7% |
| Regions Covered | Global |
| No. of Companies Mentioned | 30 |
