Field Service Management Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2021-2031

The Global Field Service Management Market is projected to expand from USD 4.99 Billion in 2025 to USD 9.65 Billion by 2031, achieving a CAGR of 11.61%. This sector encompasses software solutions designed to coordinate mobile workforce activities, such as scheduling, dispatching, and asset maintenance. The market's upward trajectory is largely fueled by the necessity for operational efficiency and the growing complexity of field operations, which require digital tools for real-time visibility and effective knowledge sharing. Highlighting this need for adaptive support, the Service Council reported in 2024 that 83% of field service engineers find the knowledge needed to service products is in a state of constant flux.

However, market expansion faces a significant hurdle due to a critical shortage of skilled technicians and a widening talent gap. As experienced professionals retire, organizations are finding it difficult to recruit and train qualified replacements quickly enough to satisfy rising service demands. This scarcity of labor adds complexity to the deployment of comprehensive management strategies, forcing companies to manage the constraints of a limited workforce while simultaneously trying to scale their service delivery capabilities.

Market Drivers

The Global Field Service Management Market is being transformed by the integration of AI and Machine Learning, which enables a shift from reactive to proactive automated workflows. These technologies support intelligent scheduling and predictive maintenance, allowing organizations to optimize technician utilization and significantly lower downtime. By processing extensive historical and real-time data, AI algorithms can foresee equipment issues and automate dispatching to ensure the appropriate technician arrives with the necessary parts. Reflecting this industry-wide move toward automation to manage service complexities, Salesforce's 'State of Service Report' from October 2025 predicts that AI will resolve 50% of service cases by 2027.

Concurrently, a growing focus on improving customer service experiences is prompting organizations to embrace outcome-based business models. In this context, the objective moves beyond mere asset repair to ensuring uptime and delivering outcomes that build long-term loyalty, requiring robust tools that offer customers real-time visibility and increased transparency. According to the 'State of Service 2025: Manufacturing Transformation Report' by IFS in October 2025, 39% of respondents identified servitization as key to long-term growth, highlighting the strategic shift toward customer-centric value. Additionally, Verizon noted in 2025 that 93% of employees utilize generative AI on mobile devices, emphasizing the vital importance of advanced connectivity in supporting modern mobile workforces.

Market Challenges

The growth of the Global Field Service Management Market is significantly hindered by a critical shortage of skilled technicians, which limits the scalability of operations and shrinks the potential user base for software solutions. As companies face a dwindling supply of qualified labor, their strategic focus often pivots from digital transformation toward immediate recruitment and workforce stabilization. This reallocation of resources frequently leads to delays in implementing management platforms, as existing staff members are too overburdened to undertake necessary training for new systems. Consequently, software vendors face extended sales cycles and deployment delays because prospective clients must resolve headcount shortages before they can optimize their operational infrastructure.

This scarcity of labor has a direct negative effect on the market's revenue potential. For instance, the Associated General Contractors of America reported in 2024 that 94% of construction firms had open positions for hourly craft workers that proved difficult to fill. Because the pricing models for many field service management solutions depend on the number of active users, a stagnant or declining technician workforce results in the purchase of fewer software licenses. When service providers are unable to hire sufficient personnel to meet demand, the addressable market for these digital tools contracts, thereby restricting the sector's overall financial expansion.

Market Trends

The incorporation of sustainability and carbon footprint tracking features is reshaping market priorities as organizations strive to align their field operations with environmental mandates. Service providers are increasingly looking beyond standard efficiency metrics to monitor the environmental impact of mobile fleets, integrating capabilities that calculate emissions generated per service call. This transition is propelled by regulatory pressures and client requirements for greener supply chains, forcing vendors to embed eco-friendly metrics into their platforms. As noted in the 'State of Service 2025: Manufacturing Transformation Report' by IFS in October 2025, sustainability has become a strategic priority for 97% of manufacturers, with 79% actively tracking emissions from service activities.

Additionally, the expansion of mobile-first workforce empowerment tools has risen as a necessary response to employee fatigue and the need for better retention strategies. Unlike earlier solutions that focused mainly on tracking, modern tools are designed to improve the technician experience by reducing administrative workloads and enabling peer-to-peer collaboration. This trend places a premium on the well-being of field staff to help lower attrition rates in high-pressure environments. According to UKG's 'AI and the Frontline Workforce' report from October 2025, 76% of frontline employees reported feeling burned out, highlighting the critical need for digital solutions that minimize operational friction.

Key Players Profiled in the Field Service Management Market

• Oracle Corporation
• IFS Group
• ServiceMax, Inc.
• SAP SE
• Microsoft Corporation
• GPS Insight, LLC
• Verizon Communications Inc.
• Accruent, LLC
• WorkWave LLC
• Trimble Inc.

Report Scope

In this report, the Global Field Service Management Market has been segmented into the following categories:

Field Service Management Market, by Component:

• Solution
• Services

Field Service Management Market, by Deployment Model:

• On Premise
• Cloud

Field Service Management Market, by Enterprise Size:

• Large Enterprise
• SMEs

Field Service Management Market, by Industry Vertical:

• IT and Telecom
• Healthcare
• Manufacturing
• BFSI
• Transportation & Logistics
• Energy & Utilities
• Construction
• Others

Field Service Management Market, by Region:

• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Field Service Management Market.

Available Customization

The analyst offers customization according to your specific needs. The following customization options are available for the report:

• Detailed analysis and profiling of additional market players (up to five).

This product will be delivered within 1-3 business days.