The global care communications market size was estimated to be USD 2.88 billion in 2023 and is expected to reach at USD 13.19 billion by 2034 with a CAGR of 14.83% during the forecast period 2024-2034. Increasing demand for effective & efficient communication in healthcare, growing adoption of telemedicine among adult population, rising demand for diagnosis & treatment choices, surge in efficient & confidential communication among a healthcare team, often involving patients & multiple providers, facilitates the timely & ethical delivery of care without compromising privacy, increasing introduction of numerous digital tools for sharing patient data, growing utilization of Artificial Intelligence (AI) and Machine Learning (ML) technologies in the healthcare sector, and rising collaborations within market players for the development of Artificial Intelligence (Al)-based communication solutions are some of the key factors boosting the market growth.
Rising collaborations within market players for the development of Artificial Intelligence (Al)-based communication solutions is predicted to boost the market growth. The integration of communication technologies has significantly transformed the healthcare landscape. Communication technology allows for cost-effective real-time remote monitoring of patients to detect health metrics and disease indicators. AI-powered communication ensures reliability, a crucial aspect in healthcare. The combination of AI and the Internet of Things (IoT) in healthcare facilitates self-diagnosis through the utilization of Wireless Body Area Networks (WBANs), incorporating wearable sensor devices. For instance, in March 2022, Microsoft has successfully finalized its purchase of Nuance Communications Inc., a trailblazer in conversational AI and ambient intelligence used in various sectors like healthcare, finance, retail, and telecommunications. The collaboration between Microsoft and Nuance will enable businesses in different fields to enhance their objectives by utilizing our secure, cloud-based solutions along with powerful, industry-specific AI. Both companies share a common vision to create AI solutions that produce tangible results.
By component, software was the highest revenue-grossing segment in the global care communications market in 2023 owing to increasing technological improvements for effective communication, rising adoption of digital signage software for improving patient communication in medical settings, and surge in launch of advanced software. For instance, in December 2022, Scala, a long-standing CMS software company and one of the pioneers in the field, has revealed a significant update for its primary platform: Scala Enterprise version 13. Additionally, service is predicted to grow at fastest CAGR during the forecast period owing to the increasing need to enhance patient care, optimize operational processes, foster collaboration among healthcare practitioners, & ensure the accurate & efficient sharing of vital healthcare information, rising demand for remote consultations among patients & healthcare providers, and surge in the adoption of analytical tools such as Electronic Health Record (EHR) systems within healthcare communication services.
By deployment, on-premises was the highest revenue-grossing segment in the global care communications market in 2023 owing to the data control & security, and rising demand by healthcare organizations. On-site solutions enable complete control over their communication data, ensuring adherence to stringent regulations such as the Health Insurance Portability and Accountability Act (HIPAA). Additionally, cloud is predicted to grow at fastest CAGR during the forecast period owing to the surge in technological developments, increasing demand by healthcare professionals, growing number of developers are delving into the possibilities offered by cloud technologies & Application Programming Interface (API) solutions, and growing introduction of advanced services. For instance, in August 2023, NEC Corporation of America (NEC), a prominent provider and integrator of advanced IT, communication, and networking solutions, has expanded its UNIVERGE BLUE cloud services portfolio with new healthcare integrations. These integrations link the versatile UNIVERGE BLUE ENGAGE contact center solution to top-tier Electronic Health Record (EHR) systems, including Epic, ORACLE Cerner, and MEDITECH.
By end-user, hospitals was the highest revenue-grossing segment in the global care communications market in 2023 owing to the growing adoption of care communication by hospitals, rising demand of remote observation by healthcare professionals for patient's health using their smartphones, and increasing collaborations within market players. For instance, in February 2023, RingCentral, Inc., a worldwide supplier of cloud-based enterprise communication, video conferencing, collaboration, and contact center solutions, has declared the extension of its strategic partnership with Avaya Inc., a global company specializing in enhancing and streamlining communication and collaboration solutions. Additionally, clinics is predicted to grow at fastest CAGR during the forecast period owing to the surge in demand for care communication solutions in clinics reflects growing need within healthcare facilities to streamline communication processes and enhance patient care and rising need for communication solutions that facilitate remote consultations, video conferencing, and virtual visits, allowing healthcare services to reach patients beyond the physical confines of the clinic. Interoperability is essential for clinics looking to seamlessly integrate their communication systems with other healthcare technologies and services, including diagnostic equipment and third-party applications.
North America region is anticipated for the highest revenue share during the forecast period owing to the growing demand for telehealth services, surge in incorporation of a smart, efficient healthcare systems, and increasing initiatives by market players. For instance, in April 2023, Kaiser Foundation Hospitals and Geisinger Health are jointly introducing Risant Health and have reached a definitive agreement to bring Geisinger on board as the inaugural healthcare system to join Risant Health. This collaboration aims to broaden the availability of value-based healthcare in various communities nationwide. Risant Health, a newly established nonprofit organization by Kaiser Foundation Hospitals, is dedicated to expanding and expediting the adoption of value-based care within diverse, multi-payer, multi-provider, community-based healthcare systems. Risant Health's overarching goal is to enhance the health of millions of individuals by enhancing access to value-based healthcare and insurance while setting higher standards for value-based approaches that prioritize patient quality outcomes. Additionally, Asia Pacific region is predicted to grow at fastest CAGR during the forecast period owing to the surge in demand for effective and efficient communication between healthcare practitioners & patients, increasing adoption of mobile healthcare solutions, and rising collaborations within market players. For instance, in April 2022, Bharti Airtel, the leading communications solutions provider in India, has collaborated with Apollo Hospitals and Cisco to develop a 5G Connected Ambulance, revolutionizing healthcare access and emergency life-saving efforts. This specially designed, cutting-edge 5G Connected Ambulance is furnished with state-of-the-art medical tools, patient monitoring apps, and telemetry devices that instantly relay patient health data to the hospital.
Rising collaborations within market players for the development of Artificial Intelligence (Al)-based communication solutions is predicted to boost the market growth. The integration of communication technologies has significantly transformed the healthcare landscape. Communication technology allows for cost-effective real-time remote monitoring of patients to detect health metrics and disease indicators. AI-powered communication ensures reliability, a crucial aspect in healthcare. The combination of AI and the Internet of Things (IoT) in healthcare facilitates self-diagnosis through the utilization of Wireless Body Area Networks (WBANs), incorporating wearable sensor devices. For instance, in March 2022, Microsoft has successfully finalized its purchase of Nuance Communications Inc., a trailblazer in conversational AI and ambient intelligence used in various sectors like healthcare, finance, retail, and telecommunications. The collaboration between Microsoft and Nuance will enable businesses in different fields to enhance their objectives by utilizing our secure, cloud-based solutions along with powerful, industry-specific AI. Both companies share a common vision to create AI solutions that produce tangible results.
By component, software was the highest revenue-grossing segment in the global care communications market in 2023 owing to increasing technological improvements for effective communication, rising adoption of digital signage software for improving patient communication in medical settings, and surge in launch of advanced software. For instance, in December 2022, Scala, a long-standing CMS software company and one of the pioneers in the field, has revealed a significant update for its primary platform: Scala Enterprise version 13. Additionally, service is predicted to grow at fastest CAGR during the forecast period owing to the increasing need to enhance patient care, optimize operational processes, foster collaboration among healthcare practitioners, & ensure the accurate & efficient sharing of vital healthcare information, rising demand for remote consultations among patients & healthcare providers, and surge in the adoption of analytical tools such as Electronic Health Record (EHR) systems within healthcare communication services.
By deployment, on-premises was the highest revenue-grossing segment in the global care communications market in 2023 owing to the data control & security, and rising demand by healthcare organizations. On-site solutions enable complete control over their communication data, ensuring adherence to stringent regulations such as the Health Insurance Portability and Accountability Act (HIPAA). Additionally, cloud is predicted to grow at fastest CAGR during the forecast period owing to the surge in technological developments, increasing demand by healthcare professionals, growing number of developers are delving into the possibilities offered by cloud technologies & Application Programming Interface (API) solutions, and growing introduction of advanced services. For instance, in August 2023, NEC Corporation of America (NEC), a prominent provider and integrator of advanced IT, communication, and networking solutions, has expanded its UNIVERGE BLUE cloud services portfolio with new healthcare integrations. These integrations link the versatile UNIVERGE BLUE ENGAGE contact center solution to top-tier Electronic Health Record (EHR) systems, including Epic, ORACLE Cerner, and MEDITECH.
By end-user, hospitals was the highest revenue-grossing segment in the global care communications market in 2023 owing to the growing adoption of care communication by hospitals, rising demand of remote observation by healthcare professionals for patient's health using their smartphones, and increasing collaborations within market players. For instance, in February 2023, RingCentral, Inc., a worldwide supplier of cloud-based enterprise communication, video conferencing, collaboration, and contact center solutions, has declared the extension of its strategic partnership with Avaya Inc., a global company specializing in enhancing and streamlining communication and collaboration solutions. Additionally, clinics is predicted to grow at fastest CAGR during the forecast period owing to the surge in demand for care communication solutions in clinics reflects growing need within healthcare facilities to streamline communication processes and enhance patient care and rising need for communication solutions that facilitate remote consultations, video conferencing, and virtual visits, allowing healthcare services to reach patients beyond the physical confines of the clinic. Interoperability is essential for clinics looking to seamlessly integrate their communication systems with other healthcare technologies and services, including diagnostic equipment and third-party applications.
North America region is anticipated for the highest revenue share during the forecast period owing to the growing demand for telehealth services, surge in incorporation of a smart, efficient healthcare systems, and increasing initiatives by market players. For instance, in April 2023, Kaiser Foundation Hospitals and Geisinger Health are jointly introducing Risant Health and have reached a definitive agreement to bring Geisinger on board as the inaugural healthcare system to join Risant Health. This collaboration aims to broaden the availability of value-based healthcare in various communities nationwide. Risant Health, a newly established nonprofit organization by Kaiser Foundation Hospitals, is dedicated to expanding and expediting the adoption of value-based care within diverse, multi-payer, multi-provider, community-based healthcare systems. Risant Health's overarching goal is to enhance the health of millions of individuals by enhancing access to value-based healthcare and insurance while setting higher standards for value-based approaches that prioritize patient quality outcomes. Additionally, Asia Pacific region is predicted to grow at fastest CAGR during the forecast period owing to the surge in demand for effective and efficient communication between healthcare practitioners & patients, increasing adoption of mobile healthcare solutions, and rising collaborations within market players. For instance, in April 2022, Bharti Airtel, the leading communications solutions provider in India, has collaborated with Apollo Hospitals and Cisco to develop a 5G Connected Ambulance, revolutionizing healthcare access and emergency life-saving efforts. This specially designed, cutting-edge 5G Connected Ambulance is furnished with state-of-the-art medical tools, patient monitoring apps, and telemetry devices that instantly relay patient health data to the hospital.
Segmentation: Care Communications Market Report 2023 - 2034
Care Communications Market Analysis & Forecast by Component 2023 - 2034 (Revenue USD Bn)
- Service
- Software
Care Communications Market Analysis & Forecast by Deployment 2023 - 2034 (Revenue USD Bn)
- On-Premises
- Cloud
Care Communications Market Analysis & Forecast by End-user 2023 - 2034 (Revenue USD Bn)
- Clinics
- Hospitals
- Long-Term Care Facilities
- Others
Care Communications Market Analysis & Forecast by Region 2023 - 2034 (Revenue USD Bn)
- North America
- U.S.
- Canada
- Europe
- Germany
- France
- UK
- Spain
- Italy
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- Australia
- South Korea
- Rest of APAC
- Latin America
- Brazil
- Mexico
- Argentina
- Rest of LATAM
- Middle East & Africa
- South Africa
- GCC
- Rest of MEA
Table of Contents
1. Research Methodology
2. Introduction
4. Market Environment Analysis
5. Market Dynamics
7. Care Communications Market: Component Estimates & Trend Analysis
8. Care Communications Market: Deployment Estimates & Trend Analysis
9. Care Communications Market: End-user Estimates & Trend Analysis
10. Regional Market Analysis
11. North America Care Communications Market
12. Europe Global Care Communications Market
13. Asia Pacific Global Care Communications Market
14. Latin America Global Care Communications Market
15. MEA Global Care Communications Market
16. Competitor Analysis
17. Company Profiles
Companies Mentioned
- Hill-Rom Holdings Inc.
- Cisco Systems Inc
- NEC Corporation
- Cerner Corporation
- Symplr
- Johnson Controls International Plc
- Koninklijke Philips N.V.
- Avaya LLC
- Plantronics Inc.
- Spok Holdings Inc.
- Vocera Communications
Table Information
| Report Attribute | Details |
|---|---|
| No. of Pages | 200 |
| Published | January 2024 |
| Forecast Period | 2023 - 2034 |
| Estimated Market Value ( USD | $ 2.88 Billion |
| Forecasted Market Value ( USD | $ 13.19 Billion |
| Compound Annual Growth Rate | 14.8% |
| Regions Covered | Global |
| No. of Companies Mentioned | 11 |
