The North America Queue Management System Market would witness market growth of 5.6% CAGR during the forecast period (2024-2031).
The US market dominated the North America Queue Management System Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $321 million by 2031. The Canada market is experiencing a CAGR of 8% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 7.1% during (2024 - 2031).
A queue management system (QMS) is a method for creating more effective systems that reduce perceived wait times for services or customer wait times. In retail environments, queue management systems help manage customer flow during peak hours, reducing waiting times at checkout counters. They can also facilitate virtual queuing, allowing customers to remotely reserve their spot in line. It is widely used in healthcare facilities to organize appointments, manage waiting rooms, and improve patient flow. They can help reduce patient wait times, enhance patient satisfaction, and optimize staff resources.
Banks utilize queue management systems to streamline customer service processes, such as opening accounts, making transactions, and seeking assistance from bank representatives. These systems improve operational efficiency and customer experience by reducing wait times and managing customer flow. Government agencies and public service offices deploy queue management systems to handle citizen inquiries, process applications, and manage service requests efficiently. These systems help reduce wait times, improve service delivery, and enhance citizen satisfaction.
The Mexican Online Sales Association estimates that the domestic e-commerce sector was worth USD 19.7 billion in 2021, an increase of 27% over 2020. In 2021, there were 57.5 million users of Mexican eCommerce, up 11% from the previous year. In 2020, women made up 51% of Mexican eCommerce users. Hence, the factors mentioned above will drive the regional market growth.
Based on Mode, the market is segmented into Virtual Queuing, and Non-Virtual Queuing. Based on Application, the market is segmented into Customer Service, Reporting & Analytics, Appointment Management, Query Handling, Real-Time Monitoring, In-Store Management, and Others. Based on Enterprise Size, the market is segmented into Large Enterprises, and SMEs. Based on Deployment Model, the market is segmented into On-Premise, and Cloud. Based on Offering, the market is segmented into Hardware, Software, and Services. Based on Queue Type, the market is segmented into Structured Queue, Unstructured Queue, Kiosk Queue, and Mobile Queue. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, Healthcare & Lifesciences, Travel & Hospitality, Education, Retail, IT & Telecom, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
The US market dominated the North America Queue Management System Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $321 million by 2031. The Canada market is experiencing a CAGR of 8% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 7.1% during (2024 - 2031).
A queue management system (QMS) is a method for creating more effective systems that reduce perceived wait times for services or customer wait times. In retail environments, queue management systems help manage customer flow during peak hours, reducing waiting times at checkout counters. They can also facilitate virtual queuing, allowing customers to remotely reserve their spot in line. It is widely used in healthcare facilities to organize appointments, manage waiting rooms, and improve patient flow. They can help reduce patient wait times, enhance patient satisfaction, and optimize staff resources.
Banks utilize queue management systems to streamline customer service processes, such as opening accounts, making transactions, and seeking assistance from bank representatives. These systems improve operational efficiency and customer experience by reducing wait times and managing customer flow. Government agencies and public service offices deploy queue management systems to handle citizen inquiries, process applications, and manage service requests efficiently. These systems help reduce wait times, improve service delivery, and enhance citizen satisfaction.
The Mexican Online Sales Association estimates that the domestic e-commerce sector was worth USD 19.7 billion in 2021, an increase of 27% over 2020. In 2021, there were 57.5 million users of Mexican eCommerce, up 11% from the previous year. In 2020, women made up 51% of Mexican eCommerce users. Hence, the factors mentioned above will drive the regional market growth.
Based on Mode, the market is segmented into Virtual Queuing, and Non-Virtual Queuing. Based on Application, the market is segmented into Customer Service, Reporting & Analytics, Appointment Management, Query Handling, Real-Time Monitoring, In-Store Management, and Others. Based on Enterprise Size, the market is segmented into Large Enterprises, and SMEs. Based on Deployment Model, the market is segmented into On-Premise, and Cloud. Based on Offering, the market is segmented into Hardware, Software, and Services. Based on Queue Type, the market is segmented into Structured Queue, Unstructured Queue, Kiosk Queue, and Mobile Queue. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, Healthcare & Lifesciences, Travel & Hospitality, Education, Retail, IT & Telecom, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
List of Key Companies Profiled
- Advantech Co., Ltd.
- JRNI
- AKIS Technologies
- Aurionpro Solutions Limited
- Awebstar Technologies Pte Ltd
- Lavi Industries
- QLess, Inc. (Palisades Growth Capital)
- Qminder Limited
- MaliaTec (Malia Group)
- Q-MATIC Group AB
Market Report Segmentation
By Mode- Virtual Queuing
- Non-Virtual Queuing
- Customer Service
- Reporting & Analytics
- Appointment Management
- Query Handling
- Real-Time Monitoring
- In-Store Management
- Others
- Large Enterprises
- SMEs
- On-Premise
- Cloud
- Hardware
- Software
- Services
- Structured Queue
- Unstructured Queue
- Kiosk Queue
- Mobile Queue
- BFSI
- Government & Public Sector
- Energy & Utilities
- Healthcare & Lifesciences
- Travel & Hospitality
- Education
- Retail
- IT & Telecom
- Others
- US
- Canada
- Mexico
- Rest of North America
Table of Contents
Chapter 1. Market Scope & Methodology
Chapter 2. Market at a Glance
Chapter 3. Market Overview
Chapter 5. North America Queue Management System Market by Mode
Chapter 6. North America Queue Management System Market by Application
Chapter 7. North America Queue Management System Market by Enterprise Size
Chapter 8. North America Queue Management System Market by Deployment Model
Chapter 9. North America Queue Management System Market by Offering
Chapter 10. North America Queue Management System Market by Queue Type
Chapter 11. North America Queue Management System Market by Vertical
Chapter 12. North America Queue Management System Market by Country
Chapter 13. Company Profiles
Companies Mentioned
- Advantech Co., Ltd.
- JRNI
- AKIS Technologies
- Aurionpro Solutions Limited
- Awebstar Technologies Pte Ltd
- Lavi Industries
- QLess, Inc. (Palisades Growth Capital)
- Qminder Limited
- MaliaTec (Malia Group)
- Q-MATIC Group AB
Methodology
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