Change Management Software Market Report 2025

This report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The change management software market size has grown rapidly in recent years. It will grow from $2.01 billion in 2024 to $2.26 billion in 2025 at a compound annual growth rate (CAGR) of 12.5%. The growth in the historic period can be attributed to the rise in growth of the IT and telecommunication sector, increasing complexity of business operations, increasing globalization, regulatory requirements, and growing focus on employee engagement.

The change management software market size is expected to see rapid growth in the next few years. It will grow to $3.58 billion in 2029 at a compound annual growth rate (CAGR) of 12.2%. The growth in the forecast period can be attributed to growing demand for cloud-based solutions, increasing need for remote work collaboration tools, rising adoption of agile methodologies, emphasis on digital transformation initiatives, and growing internet facilities with advanced speed. Major trends in the forecast period include AI-driven change management, focus on employee engagement, integration with collaboration tools, emphasis on data analytics, and agile methodologies adoption.

The anticipated surge in cyberattacks targeting businesses is poised to drive the growth trajectory of the change management software market in the foreseeable future. Cyberattacks, characterized by malicious endeavors to disrupt, infiltrate, or compromise computer systems, networks, or data, have seen an uptick owing to several factors, including increased reliance on digital technologies, an expanding attack surface, and the evolving sophistication of cybercriminal tactics. Change management software plays a pivotal role in enabling organizations to assess risks and evaluate proposed IT system and infrastructure alterations by furnishing risk mitigation strategies such as testing, validation, and rollback procedures. Notably, according to the Federal Bureau of Investigation (FBI), complaints related to business investment fraud surged by 127% from $1.45 billion in 2021 to $3.31 billion in 2022, with charges of bitcoin investment fraud witnessing a 183% increase from $907 million in 2021 to $2.57 billion in 2022, underscoring the impetus behind the growth of the change management software market.

Leading companies in the change management software market are concentrating on developing AI and machine learning-based solutions, such as generative AI change management assistants, to optimize decision-making and streamline the implementation of change. A generative AI change management assistant assists teams in navigating AI adoption by offering personalized support, resources, and strategies to facilitate transitions and enhance productivity. For example, in June 2024, Prosci, a US-based management firm, launched Kaiya, a generative AI tool designed specifically to improve change management processes for organizations and practitioners. Built on over 25 years of Prosci’s proprietary research and methodologies, Kaiya functions as an AI-powered partner for change leaders, assisting with tasks like creating change blueprints, developing customized communications, and designing resistance management strategies. Beta testing since early 2024 has demonstrated a reduction in planning time by up to 50%, enabling faster, people-centered change management.

In October 2023, Accenture plc, a professional services firm based in Ireland, acquired The Storytellers for an undisclosed amount. This acquisition aims to strengthen Accenture's capabilities in transformational change by integrating The Storytellers' expertise in storytelling and human-centered methods, which help organizations better articulate and implement their change strategies. The Storytellers is a UK-based consultancy specializing in change management.

Major companies operating in the change management software market are Microsoft Corporation, Microsoft Corporation, IBM Corporation, Broadcom Inc., Sunview Software, ServiceNow Inc., BMC Software Inc., Micro Focus International plc, Zoho Corporation, Solarwinds Worldwide LLC, Ivanti, Freshworks, Sparta Systems Inc., Chef Software, The Puppet Company, Whatfix, Cherwell Software LLC, EasyVista Inc., CA Technologies Inc., Integrify, Axios Systems plc, OMNINET, SysAid Technologies Ltd., NetZoom Inc., Cognician, Pointel, Canfigure, ideas4all Innovation, Kinvey Inc., The Change Compass.

North America was the largest region in the change management software market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the change management software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the change management software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The change management software market consist of revenues earned by providing services such as software deployment, training, consulting, and support for organizations implementing changes in the systems or processes. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

Change management software is a digital tool specifically engineered to facilitate and manage the process of implementing alterations within an organization's systems, processes, or structures. This software plays a pivotal role in ensuring successful change outcomes by minimizing risks and maximizing benefits through centralized coordination, communication, automation, and analytics capabilities.

The primary components of the change management software market encompass software and services. Software refers to digital tools and applications tailored to facilitate the planning, execution, and monitoring of organizational changes. These solutions are deployed through on-premise and cloud-based platforms and cater to organizations of varying sizes, including small and medium-sized enterprises (SMEs) and large enterprises. Furthermore, change management software finds application across diverse industries such as BFSI (banking, financial services, and insurance), healthcare and life sciences, education, government and public sector, telecom and IT (information technology), retail and consumer packaged goods, along with other end-use industries.

The change management software market research report is one of a series of new reports that provides change management software market statistics, including the change management software industry global market size, regional shares, competitors with a change management software market share, detailed change management software market segments, market trends and opportunities, and any further data you may need to thrive in the change management software industry. This change management software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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