Is the Future of Business Call Control On-Premises, Cloud, Hybrid or Mobile?
The 2024 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities:
- Current communications and collaboration technology adoption rates and future adoption plans
- Demand for private branch exchange (PBX) and cloud/mobile PBX functionality
- Evolution of enterprise telephony/business call control environments
- Demand for public switched telephone network (PSTN) connectivity and calling plans
- Demand for mobile voice and data services
- Importance of app-based and native mobile calling solutions
One of the key study findings is that hybrid - a mix of premises-based and cloud - telephony environments will be present in most organizations in the foreseeable future. The complexity characteristic of such environments creates opportunities for technology developers and their ecosystem partners to provide a broad spectrum of migration, integration, customization, and managed services to customers.
This analysis will be complemented by additional ITDM survey-based reports, which are planned to be published later this year, detailing IT challenges, work style and workspace evolution, communications and collaboration budgets, trends in communications platform as a service (CPaaS), frontliner solutions, meeting rooms, and various verticals, and opportunities for service providers to provide value in Microsoft Teams Phone deployments.
