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The enterprise telephony market encompasses a range of communication systems, devices, and applications that organizations use to manage internal and external voice communications. These systems often integrate with other telecommunications technologies and networks to offer a comprehensive communication solution. Enterprise telephony includes hardware such as private branch exchanges (PBX), Voice over Internet Protocol (VoIP) handsets, and conference phones, as well as software solutions for contact center management, call accounting, and voice mail. Over time, enterprise telephony has evolved from traditional wired phone systems to incorporate advanced, software-based IP telephony and unified communications services that integrate voice, video, messaging, and collaboration functionalities. This market reflects an ongoing shift towards mobility, cloud-based solutions, and as-a-service models, catering to the diverse requirements of businesses with regard to scalability, security, and integration with existing IT infrastructure.
Some prominent companies operating in the enterprise telephony market include Avaya, which offers an array of voice and unified communications solutions; Cisco Systems, known for their IP telephony and networking equipment; Mitel, delivering cloud-based and on-premise communication solutions; NEC Corporation, which provides businesses with integrated solutions for communication and collaboration; and Yealink, specializing in video conferencing and VoIP phone products. These companies, among others, help shape the dynamics of the enterprise telephony landscape by addressing evolving business communication needs. Show Less Read more