Telecom Order Management Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2021-2031

The Global Telecom Order Management Market is projected to witness significant growth, expanding from USD 5.21 Billion in 2025 to USD 11.59 Billion by 2031 at a CAGR of 14.25%. This sector encompasses the comprehensive administrative and technical workflows that service providers utilize to capture, validate, and execute customer requests across diverse network environments. The market is primarily propelled by the urgent necessity to automate service fulfillment for complex connectivity products, such as 5G slicing, and to reduce provisioning errors that delay revenue recognition. These operational demands compel operators to implement centralized orchestration hubs capable of ensuring accurate delivery across both physical and virtual layers, independent of transient technological trends.

A major obstacle impeding seamless market expansion is the complexity of integrating modern orchestration capabilities with rigid legacy operational support systems, which often leads to expensive customization and extended deployment cycles. Despite these hurdles, the massive financial investment in infrastructure necessitates advanced management solutions to handle the resulting network scale. According to GSMA, mobile operators are forecast to invest a total of $180 billion in mobile capital expenditure in 2025 to support network transformation and 5G deployments. This substantial influx of capital highlights the critical need for efficient order management frameworks to effectively monetize these new network assets.

Market Drivers

The accelerated deployment of 5G and next-generation network infrastructure is a primary force reshaping the market, requiring operators to manage unprecedented transaction volumes and dynamic service configurations. Unlike legacy systems, 5G networks demand orchestration capable of managing complex, on-demand services such as network slicing, where resources are instantiated and modified in real-time. This shift necessitates a transition from static provisioning to dynamic, policy-based fulfillment engines that can handle increased subscriber density. As noted in the 'Ericsson Mobility Report' from June 2025, global 5G subscriptions reached 2.3 billion by the end of 2024, a volume that compels the adoption of high-performance order management platforms to ensure accurate delivery across hybrid environments without service degradation.

Furthermore, the imperative for AI-driven automation to optimize operational efficiency is a critical driver, addressing the inability of manual workflows to handle modern network intricacies. Service providers are increasingly deploying zero-touch provisioning to minimize errors and speed up revenue recognition, although adoption remains in the early stages. According to IBM's 'Navigating autonomous networks' report from September 2025, only 6% of communications service providers have achieved Level 4 network autonomy. This operational gap underscores the urgent need for intelligent solutions that can bridge legacy silos and enable future autonomous operations, a necessity amplified by the expanding IoT ecosystem, which GSMA Intelligence projects will reach 38.7 billion connections by 2030.

Market Challenges

The primary barrier to growth in the Global Telecom Order Management Market is the intricate difficulty of integrating modern orchestration hubs with rigid legacy operational support systems. This integration complexity forces service providers to invest heavily in customized bridging solutions rather than adopting standardized and scalable order management platforms. Consequently, operators face prolonged deployment cycles and escalating maintenance costs that divert critical capital away from new infrastructure investments. The inability to seamlessly connect new 5G capabilities with aging backend environments creates a bottleneck that significantly delays the rollout of advanced connectivity services.

This operational friction is substantiated by recent industry data, with the TM Forum reporting in 2025 that only 20% of telecom operators had achieved advanced autonomous network maturity, citing the complexity of migrating legacy systems as a primary obstacle. This low adoption rate indicates that a vast majority of the market remains constrained by outdated infrastructure. As long as these integration hurdles persist, operators will struggle to fully monetize their networks, which directly limits the broader expansion of the modern order management market.

Market Trends

Standardization via Open Digital Architecture (ODA) and Open APIs is emerging as a decisive trend to dismantle the integration barriers between legacy systems and modern orchestration platforms. This shift moves beyond simple connectivity by exposing network capabilities through standardized interfaces that developers can easily consume, thereby accelerating service composability. By adopting these open standards, service providers significantly reduce the friction of partner onboarding and ensure seamless interoperability across hybrid environments. The impact of this standardization is evident in the accelerating commercialization of programmable network features; according to the 'GSMA Open Gateway: State of the Market H1 2025' report, Quality-on-Demand APIs and compute services now represent 25% of all commercial Open Gateway launches, highlighting the industry's rapid pivot toward API-led monetization.

Concurrently, the adoption of B2B2X and digital ecosystem business models represents a strategic expansion where operators orchestrate complex value chains involving cloud providers and enterprise verticals. Rather than solely selling bandwidth, operators are increasingly acting as platform enablers that bundle connectivity with advanced digital services like cybersecurity, cloud edge, and IoT management. This transition allows operators to capture higher margins from the enterprise sector by co-creating vertical-specific solutions that address precise business outcomes. This growth trajectory is substantiated by recent operator financial performance; according to Telefonica's 'First Half 2025 Results' report, the company's digital business unit recorded a 9.6% year-on-year revenue increase to €1.07 billion, driven by the robust uptake of cloud and cybersecurity services within its partner ecosystem.

Key Players Profiled in the Telecom Order Management Market

• Amdocs Limited
• Ericsson AB
• Huawei Technologies Co., Ltd.
• Netcracker Technology Corporation
• Oracle Corporation
• Comarch S.A.
• Coriant GmbH
• SAP SE
• Cerillion PLC
• Optiva Inc.

Report Scope

In this report, the Global Telecom Order Management Market has been segmented into the following categories:

Telecom Order Management Market, by Component:

• Solutions
• Services

Telecom Order Management Market, by Deployment Model:

• On-Premise
• Cloud

Telecom Order Management Market, by Organization Size:

• Large Enterprises Small & Medium Enterprises

Telecom Order Management Market, by Network Type:

• Wireline
• Wireless

Telecom Order Management Market, by Product Type:

• Customer Order Management
• Service Order Management
• Service Inventory Management

Telecom Order Management Market, by Region:

• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Telecom Order Management Market.

Available Customization

The analyst offers customization according to your specific needs. The following customization options are available for the report:

• Detailed analysis and profiling of additional market players (up to five).

This product will be delivered within 1-3 business days.