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Outbound Dialing is a type of telecommunications and network technology used to make automated calls to customers or prospects. It is used by businesses to increase customer engagement, improve customer service, and increase sales. Outbound Dialing systems are typically cloud-based and can be integrated with customer relationship management (CRM) systems. They allow businesses to quickly and easily make outbound calls to customers or prospects, and can be used to deliver pre-recorded messages, conduct surveys, and provide customer support. Outbound Dialing systems also provide businesses with detailed analytics and reporting, allowing them to track and measure the effectiveness of their campaigns.
Some of the companies in the Outbound Dialing market include Five9, Avaya, Genesys, NICE inContact, 8x8, Talkdesk, and Vonage. Show Less Read more