Enterprise Collaboration has shifted from a Primarily Productivity Focus to a Remote Workforce as Core Strategy
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This unified communication and collaboration (UCC) market report evaluates the evolution of silo communications and collaboration solutions into uniform platforms. The report also analyzes each aspect of UCC technologies such as voice-based technology, video-based technology, messaging technology, collaboration technology, and mobility technology.
The report addresses important enterprise ROI areas such as application productivity improvements within industry verticals. The report also provides global and regional forecasts for each market segment within the UCC ecosystem through 2027.
Select Report Findings:
- The UCC market is poised to reach USD $93.2 billion by 2027
- North America will lead the market followed by Asia Pac and Europe
- The COVID-19 pandemic will accelerate the adoption of the UCC market
- Video-based UCC platforms will grow the highest CAGR compared to other segments
- UCaaS combined with mobility-first convergence will be major driving forces for market growth
- The fastest-growing market segment will be SMBs along with remote employees essentially functioning as SMBs
UCC combines enterprise communication and collaboration tools into a single interface and management system, removing the siloed and fragmented challenges of previous solutions that otherwise caused many inefficiencies. Communications and collaboration tools assembled together emphasize real-time communication and include voice telephony, instant messaging, audio and video conferencing, content sharing, and social networking. These are combined in a manner in which they are seamless to existing systems such as email, voicemail, calendars, and scheduling.
The recent pandemic has necessitated the adoption of remote work on a wide scale, causing virtually the entire employee base of many companies to embrace an employee work-at-home operational framework. We see this impacting the long-term remote work policies of many companies, precipitating further adoption of UCC platforms and services. We expect that the ongoing impact of pandemic planning will shift businesses' strategy to long-term policies that involve remote employee productivity as a core human capital management requirement. This shift will push the UCC market to grow dramatically over the next five to ten years.
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This report also includes a complimentary Excel file with data from the report for purchasers at the Site License or greater level.
Table of Contents
1.0 Executive Summary
Companies Mentioned
- 8x8 Inc
- Alcatel-Lucent Enterprise
- Apple
- AT&T
- ATLASSIAN
- Avaya Inc.
- BigBlueButton
- BT Group
- Cisco Systems Inc.
- ClickMeeting
- Connect Solutions
- Cyber Link (U Meeting)
- DialPad
- Dimension Data
- Ericsson-LG Enterprise
- Evolve IP
- FreeConference
- Fuze Inc.
- Genesys (Permira)
- Hewlett-Packard
- Huawei Technologies
- IBM Corporation
- IceWarp
- Intrado Corporation
- Line Corporation
- Logitech
- LogMeIn
- Masergy Communications
- Microsoft Corporation
- Mitel Networks Corporation
- NEC Corporation
- Nextiva (UnitedWeb)
- Nokia Networks
- NTT Communications
- Orange
- Poly
- Rakuten Viber
- Revation Systems
- RingCentral Inc.
- Slack
- Star2Star Communications
- Tata Communication
- Telegram
- Telstra Corporation
- Tencent (WeChat)
- Unify (Atos SE)
- Verizon
- Vodafone
- Vonage Holdings Corp.
- Votacall
- Wildix
- Windstream Services
- Yealink
- Zoom
Methodology
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