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Unified Communication and Collaboration (UCC) Market by Component (Type (UCaaS (Conferencing, Unified Messaging), IP Telephony, Video Conferencing System)), Organization Size, Deployment Mode, Vertical and Region - Forecast to 2027

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    Report

  • 310 Pages
  • December 2022
  • Region: Global
  • Markets and Markets
  • ID: 5414858
Description Jump to:

The global unified communication and collaboration (UCC) market is expected to grow from USD 76.7 billion in 2022 to USD 141.6 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 13% during the forecast period. As businesses embrace the digital shift, UCC are evolving quickly. With connections to various business processes and apps, UCC solutions are expected to transform workflows throughout the corporation. In order to eliminate the need for users to exit an application in order to begin a chat session or make a call, unified communication companies are increasingly providing APIs that enable clients to embed simple collaboration features into existing apps. Although unified collaboration tools and capabilities were formerly considered to be "additional" features for unified communication platforms, experienced unified communication clients increasingly place a high value on these features. Hence, team collaboration features are advancing to take center stage in the unified communication user experience.

As per the UCaaS, Conferencing is to grow at the highest CAGR during the forecast period

As per the UCaaS, Conferencing is estimated to hold the highest Compound Annual Growth Rate (CAGR) of 6.1% in the UCC market. Unified Communications as a Service (UCaaS) is a cloud-based technology that combines several communication functions, programs, and services into a single platform. Companies can benefit from the scalability and mobility of the cloud while cutting expenses by switching to a UCaaS platform. Conferencing solutions help in enhancing communication, training and development, knowledge sharing, employee and client engagement, and marketing purposes across organizations and improve team productivity cost-effectively in different locations and time zones globally. Enterprises and SMEs are moving toward adopting cloud-based conferencing solutions, where they can benefit from flexibility and robustness in internal business operations. Along with this, the integration of advanced technologies presents a significant opportunity for the video conferencing market in the coming years. Enterprises are rapidly adopting video conferencing solutions to establish unified communication among the workforce for enhanced operational productivity.

As per services, professional services are to grow at the highest CAGR during the forecast period

As per services, professional services are anticipated to develop at the highest CAGR of 15.1% during the forecast period, while UC managed services are expected to hold a larger market share based on services. Professional services include consulting, training, system integration, consulting, support, and maintenance. Companies that offer professional services encompass technical consultants, dedicated project management teams, and enterprise video experts that specialize in the design and delivery of critical decision support software, tools, services, and expertise. Furthermore, the UC managed services segment holds the largest share of the UCC market. The UC managed services are fully transparent, co-managed services for on-premises or cloud UC infrastructure, designed to improve productivity, efficiency, and customer satisfaction. The need for professional, comprehensive UC managed services has increased as it has alleviated the workload placed on IT, all while ensuring business continuity and customer communications.

As per video conferencing systems, the solution segment is expected to grow at the highest CAGR during the forecast period

As per video conferencing systems, the solution segment is estimated to hold the highest Compound Annual Growth Rate (CAGR) of 10.9% in the unified communication and collaboration market. Video conferencing systems enable enterprises to continuously deliver video data over a network or the internet to a remote user. A streaming provider offers various hosting options, such as on-premises and cloud-based, to meet the users’ needs. Video content such as TV shows, movies, and live streams is delivered on-demand or via live broadcast, usually from a cloud-based network. The video conferencing solutions vendors enable organizations to centralize, manage, and deliver videos in a secure way. The solution helps manage all activities, such as from the start when the video is captured and ingested to the final delivery on end-user devices. Video capturing, batch and programmatic uploading, automatic transcoding, encryption, monetization, Application Programming Interfaces (APIs), video player, video collaboration, and broadcast monitoring are the key features of video conferencing solutions.

Breakdown of Primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the UCC market.

  • By Company: Tier I: 38%, Tier II: 26%, and Tier III: 36%
  • By Designation: C-Level Executives: 28%, D-Level Executives: 38%, and Managers: 34%
  • By Region: Asia-Pacific: 19%, Europe: 25%, North America: 40%, and Rest of World: 16%

The report includes the study of key players offering UCC solutions and services. It profiles major vendors in the UCC market. Some of the major UCC vendors are Zoom (US), Cisco (US), Microsoft (US), Avaya Inc. (US), Fuze (US), Google (US), Goto (US), RingCentral (US), Verizon (US), BT (UK), Dialpad (US), Orange S.A. (France), StarBlue (Ireland), Windstream Holdings (US), Revation Systems (US), 8X8 Inc. (US), Vonage Holdings (US), Star2Star Communications (US), Zoho (India), NEC Corporation (Japan), Platronics (US), and Mitel (Canada).

Research Coverage

The market study covers the UCC market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, deployment mode, organization size, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall unified communication and collaboration market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Table of Contents

1 Introduction
1.1 Study Objectives
1.2 Market Definition
1.2.1 Inclusions and Exclusions
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered
1.5 Currency Considered
Table 1 United States Dollar Exchange Rate, 2019-2021
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
Figure 1 Unified Communication and Collaboration Market: Research Design
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primary Profiles
Figure 2 Breakup of Primary Interviews: by Company Type, Designation, and Region
Table 2 Primary Respondents: Market
2.1.2.2 Key Industry Insights
2.2 Data Triangulation
Figure 3 Data Triangulation
2.3 Market Size Estimation
Figure 4 Unified Communication and Collaboration Market: Top-Down and Bottom-Up Approaches
Figure 5 Market Size Estimation Methodology - Approach 1 (Supply Side): Revenue of Unified Communication and Collaboration from Vendors
Figure 6 Market Size Estimation Methodology - Bottom-Up Approach (Supply Side): Collective Revenue of UCC Vendors
Figure 7 Market Size Estimation Methodology (Supply Side): Illustration of Vendor Revenue Estimation
Figure 8 Market Size Estimation Methodology (Supply Side): CAGR Projections from Supply Side
Figure 9 Market Size Estimation Methodology - Approach 2 (Demand Side): Revenue Generated from Component (1/2)
2.4 Market Forecast
Table 3 Factor Analysis
2.5 Limitations

3 Executive Summary
Figure 10 Unified Communication and Collaboration Market: Global Snapshot
Figure 11 Top-Growing Segments in Market
Figure 12 Types Segment to Hold Larger Market Size During Forecast Period
Figure 13 IP Telephony Segment to Hold Largest Market Size During Forecast Period
Figure 14 Telephony Segment to Hold Largest Market Size During Forecast Period
Figure 15 Software Segment to Hold Larger Market Size During Forecast Period
Figure 16 Solutions Segment to Hold Larger Market Size During Forecast Period
Figure 17 Unified Communication Managed Services Segment to Hold Larger Market Size During Forecast Period
Figure 18 Public Cloud Segment to Hold Largest Market Size During Forecast Period
Figure 19 Large Enterprises Segment to Hold Larger Market Size During Forecast Period
Figure 20 Top Verticals in Market, 2022-2027 (USD Million)
Figure 21 North America to Hold Largest Market Size During Forecast Period

4 Premium Insights
4.1 Attractive Growth Opportunities in Unified Communication and Collaboration Market
Figure 22 Drastic Demographic Change and Technological Evolution to Drive Unified Communication and Collaboration Growth
4.2 Market, by Component (2022 vs. 2027)
Figure 23 Types Segment to Hold Larger Market Share During Forecast Period
4.3 Unified Communication and Collaboration Market, by Deployment Mode (2022 vs. 2027)
Figure 24 Public Cloud Segment to Hold Largest Market Share During Forecast Period
4.4 Market, by Organization Size (2022 vs. 2027)
Figure 25 Large Enterprises Segment to Hold Larger Market Share During Forecast Period
4.5 Market, by Vertical (2022 vs. 2027)
Figure 26 IT and Telecom Vertical to Hold Largest Market Share During Forecast Period
4.6 Market Investment Scenario
Figure 27 Asia-Pacific to Emerge as Best Market for Investments in Next Five Years

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
Figure 28 Drivers, Restraints, Opportunities, and Challenges: Unified Communication and Collaboration Market
5.2.1 Drivers
5.2.1.1 Flexibility of Unified Communication and Collaboration in WFH Solutions During COVID-19 Pandemic
5.2.1.2 Rise in Demand for Real-Time and Remote Collaboration Tools
5.2.1.3 Increasing Demand for UCC from Both Large Enterprises and SMEs
5.2.1.4 Growth in Mobility and BYOD Trends
5.2.1.5 High Adoption of Video Conferencing Tools
5.2.2 Restraints
5.2.2.1 Security Concerns Over Cloud-based Deployment
5.2.2.2 Issues of Privacy and Security
5.2.2.3 Network Connectivity and Infrastructure Issues
5.2.3 Opportunities
5.2.3.1 Rise of 5G for Latest Low-Latency IoT Applications
5.2.3.2 Rise in Cloud-Native Enterprises
5.2.3.3 Growing Adoption of IoT in UC to Boost Market
5.2.4 Challenges
5.2.4.1 Internet Bandwidth and Technical Glitches
5.2.4.2 Low Readiness to Move to Modern UC Solutions
5.3 Case Study Analysis
5.3.1 Ringcentral Deployed Cloud Communications Solution to Goosehead Insurance to Manage Business
5.3.2 Mitel Provided Unified System to Carlsberg Breweries to Save Cost and Improve Employee Experience
5.3.3 Hubspot Deployed Zoom's Video Conferencing Solution for Efficacy
5.3.4 Woodside Deployed Cisco's Webex Solution to Retain Best Talent
5.4 Ecosystem/Mapping
Figure 29 Ecosystem Analysis: Unified Communication and Collaboration Market
5.5 Patent Analysis
Figure 30 Number of Patents Published, 2011-2021
Figure 31 Top Ten Patent Applicants, 2021
Table 4 Top Patent Owners
5.6 Supply Chain Analysis
Figure 32 Supply Chain Analysis: Market
5.7 Pricing Analysis
5.7.1 Introduction
Figure 33 Prices Offered by Key Unified Communication and Collaboration Solutions Providers
5.8 Technology Analysis
5.8.1 Machine Learning and Artificial Intelligence
5.8.2 Facial & Voice Recognition
5.8.3 Cloud Technology
5.8.4 Internet of Things
5.8.5 5G Network
5.9 Porter's Five Forces Model
Figure 34 Unified Communication and Collaboration Market: Porter's Five Forces Analysis
Table 5 Porter's Five Forces Analysis
5.9.1 Threat from New Entrants
5.9.2 Threat from Substitutes
5.9.3 Bargaining Power of Suppliers
5.9.4 Bargaining Power of Buyers
5.9.5 Degree of Competition
5.10 Tariff & Regulatory Landscape
5.10.1 Regulatory Bodies, Government Agencies, and Other Organizations
Table 6 North America: Regulatory Bodies, Government Agencies, and Other Organizations
Table 7 Europe: Regulatory Bodies, Government Agencies, and Other Organizations
Table 8 Asia-Pacific: Regulatory Bodies, Government Agencies, and Other Organizations
Table 9 RoW: Regulatory Bodies, Government Agencies, and Other Organizations
5.10.2 Regulatory Implications and Industry Standards
5.10.3 General Data Protection Regulation
5.10.4 SEC Rule 17A-4
5.10.5 ISO/IEC 27001
5.10.6 System and Organization Controls 2 Type 2 Compliance
5.10.7 Financial Industry Regulatory Authority
5.10.8 Freedom of Information Act
5.10.9 Health Insurance Portability and Accountability Act
5.11 Trends/Disruptions Impacting Buyers
Figure 35 Market: Trends/Disruptions Impacting Buyers

6 Unified Communication and Collaboration Market, by Component
6.1 Introduction
6.1.1 Components: Market Drivers
Figure 36 Services Segment to Grow at Higher CAGR During Forecast Period
Table 10 Market, by Component, 2017-2021 (USD Million)
Table 11 Market, by Component, 2022-2027 (USD Million)
6.2 Types
Figure 37 IP Telephony Segment to Grow at Highest CAGR During Forecast Period
Table 12 Market, by Type, 2017-2021 (USD Million)
Table 13 Market, by Type, 2022-2027 (USD Million)
6.2.1 UCaaS
6.2.1.1 UCaaS is Less Expensive and Provides More Value Than Existing Phone Systems
Figure 38 Collaboration Platform and Applications Segment to Grow at Highest CAGR During Forecast Period
Table 14 Unified Communication and Collaboration Market, by UCaaS, 2017-2021 (USD Million)
Table 15 Market, by UCaaS, 2022-2027 (USD Million)
Table 16 UCaaS: Market, by Region, 2017-2021 (USD Million)
Table 17 UCaaS: Market, by Region, 2022-2027 (USD Million)
6.2.1.2 Telephony
6.2.1.2.1 International Calls are Less Expensive while Domestic Long-Distance Calls are Free
Table 18 Telephony: Market, by Region, 2017-2021 (USD Million)
Table 19 Telephony: Market, by Region, 2022-2027 (USD Million)
6.2.1.3 Unified Messaging
6.2.1.3.1 Quicker Response Time and Flexibility of Device Independence
Table 20 Unified Messaging: Market, by Region, 2017-2021 (USD Million)
Table 21 Unified Messaging: Market, by Region, 2022-2027 (USD Million)
6.2.1.4 Conferencing
6.2.1.4.1 Inclusion of Powerful Search Features for Multilingual and Voice Search
Table 22 Conferencing: Unified Communication and Collaboration Market, by Region, 2017-2021 (USD Million)
Table 23 Conferencing: Market, by Region, 2022-2027 (USD Million)
6.2.1.5 Collaboration Platform and Applications
6.2.1.5.1 Modern Collaboration Tools to Help Create Dynamic Workflows and Team Agility
Table 24 Collaboration Platform and Applications: Market, by Region, 2017-2021 (USD Million)
Table 25 Collaboration Platform and Applications: Market, by Region, 2022-2027 (USD Million)
6.2.2 IP Telephony
6.2.2.1 IP Telephony Application and Backend Internet Connection to Enable Voice and Data Communication
Figure 39 Software Segment to Grow at Higher CAGR During Forecast Period
Table 26 Market, by IP Telephony, 2017-2021 (USD Million)
Table 27 Market, by IP Telephony, 2022-2027 (USD Million)
Table 28 IP Telephony: Market, by Region, 2017-2021 (USD Million)
Table 29 IP Telephony: Market, by Region, 2022-2027 (USD Million)
6.2.2.2 Hardware
6.2.2.2.1 IP Telephony Hardware Enables Users to Make Calls Over Internet-Enabled Devices
Table 30 IP Telephony, Hardware: Unified Communication and Collaboration Market, by Region, 2017-2021 (USD Million)
Table 31 IP Telephony, Hardware: Market, by Region, 2022-2027 (USD Million)
6.2.2.3 Software
6.2.2.3.1 Easy-To-Use Interface with Many Built-In Caller Settings
Table 32 IP Telephony, Software: Market, by Region, 2017-2021 (USD Million)
Table 33 IP Telephony, Software: Market, by Region, 2022-2027 (USD Million)
6.2.3 Video Conferencing Systems
6.2.3.1 Need to Solve Internet Connectivity and Speed Issues
Figure 40 Solutions Segment to Grow at Higher CAGR During Forecast Period
Table 34 Market, by Video Conferencing System, 2017-2021 (USD Million)
Table 35 Boratian Market, by Video Conferencing System, 2022-2027 (USD Million)
Table 36 Video Conferencing Systems: Market, by Region, 2017-2021 (USD Million)
Table 37 Video Conferencing Systems: Market, by Region, 2022-2027 (USD Million)
6.2.3.2 Hardware
6.2.3.2.1 Enables Team Members to Access All Business Documents and Apps, Driving Higher Efficiency, Agility, and Productivity
Table 38 Video Conferencing Systems, Hardware: Unified Communication and Collaboration Market, by Region, 2017-2021 (USD Million)
Table 39 Video Conferencing Systems, Hardware: Market, by Region, 2022-2027 (USD Million)
6.2.3.3 Solutions
6.2.3.3.1 Employees State That Video Conferencing Helps with Relationship-Building Inside and Outside Company
Table 40 Video Conferencing Systems, Solutions: Market, by Region, 2017-2021 (USD Million)
Table 41 Video Conferencing Systems, Solutions: Market, by Region, 2022-2027 (USD Million)
6.3 Services
Figure 41 Professional Services Segment to Grow at Higher CAGR During Forecast Period
Table 42 Market, by Service, 2017-2021 (USD Million)
Table 43 Market, by Service, 2022-2027 (USD Million)
6.3.1 UC Managed Services
6.3.1.1 Resolves Issues with Onsite Technical Support
Table 44 UC Managed Services: Unified Communication and Collaboration Market, by Region, 2017-2021 (USD Million)
Table 45 UC Managed Services: Market, by Region, 2022-2027 (USD Million)
6.3.2 Professional Services
6.3.2.1 Greater Customer Demands Place Ongoing Pressure on Businesses to Maximize Resource Utilization and Boost Billable Hours
Table 46 Professional Services: Market, by Region, 2017-2021 (USD Million)
Table 47 Professional Services: Market, by Region, 2022-2027 (USD Million)

7 Unified Communication and Collaboration Market, by Deployment Mode
7.1 Introduction
7.1.1 Deployment Modes: Market Drivers
Figure 42 Hybrid Cloud Segment to Grow at Highest CAGR During Forecast Period
Table 48 Market, by Deployment Mode, 2017-2021 (USD Million)
Table 49 Market, by Deployment Mode, 2022-2027 (USD Million)
7.2 On-Premises
7.2.1 On-Premises Applications More Expensive
Table 50 On-Premises: Market, by Region, 2017-2021 (USD Million)
Table 51 On-Premises: Market, by Region, 2022-2027 (USD Million)
7.3 Public Cloud
7.3.1 Public Cloud Deployment Model Offers Scalability, Reliability, Flexibility, and Location-Independence Services
Table 52 Public Cloud: Market, by Region, 2017-2021 (USD Million)
Table 53 Public Cloud: Market, by Region, 2022-2027 (USD Million)
7.4 Hybrid Cloud
7.4.1 Hybrid Cloud Usage to Rise due to Increasing Microservice and Management Service Data Environment
Table 54 Hybrid Cloud: Market, by Region, 2017-2021 (USD Million)
Table 55 Hybrid Cloud: Market, by Region, 2022-2027 (USD Million)

8 Unified Communication and Collaboration Market, by Organization Size
8.1 Introduction
8.1.1 Organization Sizes: Market Drivers
Figure 43 Small and Medium-Sized Enterprises Segment to Grow at Higher CAGR During Forecast Period
Table 56 Market, by Organization Size, 2017-2021 (USD Million)
Table 57 Market, by Organization Size, 2022-2027 (USD Million)
8.2 Large Enterprises
8.2.1 Large Enterprises Need Functional Productivity Gains to Generate Demand for Unified Communication and Collaboration Services
Table 58 Large Enterprises: Market, by Region, 2017-2021 (USD Million)
Table 59 Large Enterprises: Market, by Region, 2022-2027 (USD Million)
8.3 Small and Medium-Sized Enterprises
8.3.1 Adoption of Cloud Technologies Enables SMEs to Automate Business Forecasts and Reduce Risk Exposure
Table 60 Small and Medium-Sized Enterprises: Market, by Region, 2017-2021 (USD Million)
Table 61 Small and Medium-Sized Enterprises: Market, by Region, 2022-2027 (USD Million)

9 Unified Communication and Collaboration Market, by Vertical
9.1 Introduction
9.1.1 Verticals: Market Drivers
Figure 44 IT & Telecom Vertical to Grow at Highest CAGR During Forecast Period
Table 62 Market, by Vertical, 2017-2021 (USD Million)
Table 63 Market, by Vertical, 2022-2027 (USD Million)
9.2 Banking, Financial Services, and Insurance
9.2.1 Ability to Provide Extended Customer Engagement in Banking and Financial Industry to Drive Demand for UCC Technologies
Table 64 Banking, Financial Services, and Insurance: Market, by Region, 2017-2021 (USD Million)
Table 65 Banking, Financial Services, and Insurance: Market, by Region, 2022-2027 (USD Million)
9.3 IT & Telecom
9.3.1 Providing Flexibility and Scalability for Core Business Tasks
Table 66 IT & Telecom: Unified Communication and Collaboration Market, by Region, 2017-2021 (USD Million)
Table 67 IT & Telecom: Market, by Region, 2022-2027 (USD Million)
9.4 Healthcare & Life Sciences
9.4.1 Helps Connecting with Patients in Different Ways, Including Video Conferencing and Audio Interactions
Table 68 Healthcare & Life Sciences: Market, by Region, 2017-2021 (USD Million)
Table 69 Healthcare & Life Sciences: Market, by Region, 2022-2027 (USD Million)
9.5 Retail & Consumer Goods
9.5.1 Enables Retailers to Consolidate and Control Costs as Communications Expenses Roll into One Cloud Provider
Table 70 Retail & Consumer Goods: Market, by Region, 2017-2021 (USD Million)
Table 71 Retail & Consumer Goods: Market, by Region, 2022-2027 (USD Million)
9.6 Public Sector & Utilities
9.6.1 Easier to Track Compliance and Audit Interactions in Unified Environment
Table 72 Public Sector & Utilities: Unified Communication and Collaboration Market, by Region, 2017-2021 (USD Million)
Table 73 Public Sector & Utilities: Market, by Region, 2022-2027 (USD Million)
9.7 Logistics & Transportation
9.7.1 UC Enhances Shipment and Delivery Notifications to Field Service Tracking, Productivity, and Customer Experience
Table 74 Logistics & Transportation: Market, by Region, 2017-2021 (USD Million)
Table 75 Logistics & Transportation: Market, by Region, 2022-2027 (USD Million)
9.8 Travel & Hospitality
9.8.1 Easier to Manage Customer Queries and Deal with Requests
Table 76 Travel & Hospitality: Market, by Region, 2017-2021 (USD Million)
Table 77 Travel & Hospitality: Market, by Region, 2022-2027 (USD Million)
9.9 Other Verticals
Table 78 Other Verticals: Market, by Region, 2017-2021 (USD Million)
Table 79 Other Verticals: Market, by Region, 2022-2027 (USD Million)

10 Unified Communication and Collaboration Market, by Region
10.1 Introduction
Figure 45 Asia-Pacific to Witness Significant Growth During Forecast Period
Table 80 Market, by Region, 2017-2021 (USD Million)
Table 81 Market, by Region, 2022-2027 (USD Million)
10.2 North America
10.2.1 North America: Market Drivers
10.2.2 North America: Recession Impact
Figure 46 North America: Market Snapshot
Table 82 North America: Unified Communication and Collaboration Market, by Component, 2017-2021 (USD Million)
Table 83 North America: Market, by Component, 2022-2027 (USD Million)
Table 84 North America: Market, by Type, 2017-2021 (USD Million)
Table 85 North America: Market, by Type, 2022-2027 (USD Million)
Table 86 North America: Market, by UCaaS, 2017-2021 (USD Million)
Table 87 North America: Market, by UCaaS, 2022-2027 (USD Million)
Table 88 North America: Market, by IP Telephony, 2017-2021 (USD Million)
Table 89 North America: Market, by IP Telephony, 2022-2027 (USD Million)
Table 90 North America: Market, by Video Conferencing System, 2017-2021 (USD Million)
Table 91 North America: Market, by Video Conferencing System, 2022-2027 (USD Million)
Table 92 North America: Market, by Service, 2017-2021 (USD Million)
Table 93 North America: Market, by Service, 2022-2027 (USD Million)
Table 94 North America: Unified Communication and Collaboration Market, by Deployment Mode, 2017-2021 (USD Million)
Table 95 North America: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 96 North America: Market, by Organization Size, 2017-2021 (USD Million)
Table 97 North America: Market, by Organization Size, 2022-2027 (USD Million)
Table 98 North America: Market, by Vertical, 2017-2021 (USD Million)
Table 99 North America: Market, by Vertical, 2022-2027 (USD Million)
Table 100 North America: Market, by Country, 2017-2021 (USD Million)
Table 101 North America: Market, by Country, 2022-2027 (USD Million)
10.2.3 US
10.2.3.1 Availability of Robust Telecom and Cloud Infrastructure
Table 102 US: Unified Communication and Collaboration Market, by Organization Size, 2017-2021 (USD Million)
Table 103 US: Market, by Organization Size, 2022-2027 (USD Million)
10.2.4 Canada
10.2.4.1 Increased Demand for Video Conferencing Tools to Support Collaborative Operations
Table 104 Canada: Market, by Organization Size, 2017-2021 (USD Million)
Table 105 Canada: Market, by Organization Size, 2022-2027 (USD Million)
10.3 Europe
10.3.1 Europe: Market Drivers
10.3.2 Europe: Recession Impact
Table 106 Europe: Unified Communication and Collaboration Market, by Component, 2017-2021 (USD Million)
Table 107 Europe: Market, by Component, 2022-2027 (USD Million)
Table 108 Europe: Market, by Type, 2017-2021 (USD Million)
Table 109 Europe: Market, by Type, 2022-2027 (USD Million)
Table 110 Europe: Market, by UCaaS, 2017-2021 (USD Million)
Table 111 Europe: Market, by UCaaS, 2022-2027 (USD Million)
Table 112 Europe: Market, by IP Telephony, 2017-2021 (USD Million)
Table 113 Europe: Market, by IP Telephony, 2022-2027 (USD Million)
Table 114 Europe: Market, by Video Conferencing System, 2017-2021 (USD Million)
Table 115 Europe: Market, by Video Conferencing System, 2022-2027 (USD Million)
Table 116 Europe: Market, by Service, 2017-2021 (USD Million)
Table 117 Europe: Market, by Service, 2022-2027 (USD Million)
Table 118 Europe: Unified Communication and Collaboration Market, by Deployment Mode, 2017-2021 (USD Million)
Table 119 Europe: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 120 Europe: Market, by Organization Size, 2017-2021 (USD Million)
Table 121 Europe: Market, by Organization Size, 2022-2027 (USD Million)
Table 122 Europe: Market, by Vertical, 2017-2021 (USD Million)
Table 123 Europe: Market, by Vertical, 2022-2027 (USD Million)
Table 124 Europe: Market, by Country, 2017-2021 (USD Million)
Table 125 Europe: Market, by Country, 2022-2027 (USD Million)
10.3.3 UK
10.3.3.1 Growing Adoption of Cloud and AI Technologies
Table 126 UK: Unified Communication and Collaboration Market, by Organization Size, 2017-2021 (USD Million)
Table 127 UK: Market, by Organization Size, 2022-2027 (USD Million)
10.3.4 Germany
10.3.4.1 Investment in Advanced Technologies, Such as Big Data and AI, for Robust Unified Communication and Collaboration Tools
Table 128 Germany: Market, by Organization Size, 2017-2021 (USD Million)
Table 129 Germany: Market, by Organization Size, 2022-2027 (USD Million)
10.3.5 France
10.3.5.1 Cloud-based Services from Large IT Corporations Offer Numerous Opportunities for Expansions
Table 130 France: Market, by Organization Size, 2017-2021 (USD Million)
Table 131 France: Market, by Organization Size, 2022-2027 (USD Million)
10.3.6 Rest of Europe
Table 132 Rest of Europe: Market, by Organization Size, 2017-2021 (USD Million)
Table 133 Rest of Europe: Market, by Organization Size, 2022-2027 (USD Million)
10.4 Asia-Pacific
10.4.1 Asia-Pacific: Market Drivers
10.4.2 Asia-Pacific: Recession Impact
Figure 47 Asia-Pacific: Market Snapshot
Table 134 Asia-Pacific: Unified Communication and Collaboration Market, by Component, 2017-2021 (USD Million)
Table 135 Asia-Pacific: Market, by Component, 2022-2027 (USD Million)
Table 136 Asia-Pacific: Market, by Type, 2017-2021 (USD Million)
Table 137 Asia-Pacific: Market, by Type, 2022-2027 (USD Million)
Table 138 Asia-Pacific: Market, by UCaaS, 2017-2021 (USD Million)
Table 139 Asia-Pacific: Market, by UCaaS, 2022-2027 (USD Million)
Table 140 Asia-Pacific: Market, by IP Telephony, 2017-2021 (USD Million)
Table 141 Asia-Pacific: Market, by IP Telephony, 2022-2027 (USD Million)
Table 142 Asia-Pacific: Market, by Video Conferencing System, 2017-2021 (USD Million)
Table 143 Asia-Pacific: Market, by Video Conferencing System, 2022-2027 (USD Million)
Table 144 Asia-Pacific: Unified Communication and Collaboration Market, by Service, 2017-2021 (USD Million)
Table 145 Asia-Pacific: Market, by Service, 2022-2027 (USD Million)
Table 146 Asia-Pacific: Market, by Deployment Mode, 2017-2021 (USD Million)
Table 147 Asia-Pacific: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 148 Asia-Pacific: Market, by Organization Size, 2017-2021 (USD Million)
Table 149 Asia-Pacific: Market, by Organization Size, 2022-2027 (USD Million)
Table 150 Asia-Pacific: Market, by Vertical, 2017-2021 (USD Million)
Table 151 Asia-Pacific: Market, by Vertical, 2022-2027 (USD Million)
Table 152 Asia-Pacific: Market, by Country, 2017-2021 (USD Million)
Table 153 Asia-Pacific: Market, by Country, 2022-2027 (USD Million)
10.4.3 China
10.4.3.1 Need to Ensure Data Security in Cloud Platforms to Boost Demand
Table 154 China: Unified Communication and Collaboration Market, by Organization Size, 2017-2021 (USD Million)
Table 155 China: Market, by Organization Size, 2022-2027 (USD Million)
10.4.4 Japan
10.4.4.1 SMEs Moving Toward Cloud Adoption and Huge R&D Investments
Table 156 Japan: Boratian Market, by Organization Size, 2017-2021 (USD Million)
Table 157 Japan: Market, by Organization Size, 2022-2027 (USD Million)
10.4.5 Australia and New Zealand
10.4.5.1 Continuous Upgrades of IT Infrastructure and Applications to Help Drive Unified Communication and Collaboration Services
Table 158 Australia and New Zealand: Market, by Organization Size, 2017-2021 (USD Million)
Table 159 Australia and New Zealand: Market, by Organization Size, 2022-2027 (USD Million)
10.4.6 India
10.4.6.1 Growing Investments in New Technologies to Drive Demand for Unified Communication and Collaboration Services
Table 160 India: Unified Communication and Collaboration Market, by Organization Size, 2017-2021 (USD Million)
Table 161 India: Market, by Organization Size, 2022-2027 (USD Million)
10.4.7 Rest of Asia-Pacific
Table 162 Rest of Asia-Pacific: Market, by Organization Size, 2017-2021 (USD Million)
Table 163 Rest of Asia-Pacific: Market, by Organization Size, 2022-2027 (USD Million)
10.5 Middle East & Africa
10.5.1 Middle East & Africa: Market Drivers
10.5.2 Middle East & Africa: Recession Impact
Table 164 Middle East & Africa: Unified Communication and Collaboration Market, by Component, 2017-2021 (USD Million)
Table 165 Middle East & Africa: Market, by Component, 2022-2027 (USD Million)
Table 166 Middle East & Africa: Market, by Type, 2017-2021 (USD Million)
Table 167 Middle East & Africa: Market, by Type, 2022-2027 (USD Million)
Table 168 Middle East & Africa: Market, by UCaaS, 2017-2021 (USD Million)
Table 169 Middle East & Africa: Market, by UCaaS, 2022-2027 (USD Million)
Table 170 Middle East & Africa: Market, by IP Telephony, 2017-2021 (USD Million)
Table 171 Middle East & Africa: Market, by IP Telephony, 2022-2027 (USD Million)
Table 172 Middle East & Africa: Market, by Video Conferencing System, 2017-2021 (USD Million)
Table 173 Middle East & Africa: Market, by Video Conferencing System, 2022-2027 (USD Million)
Table 174 Middle East & Africa: Market, by Service, 2017-2021 (USD Million)
Table 175 Middle East & Africa: Unified Communication and Collaboration Market, by Service, 2022-2027 (USD Million)
Table 176 Middle East & Africa: Market, by Deployment Mode, 2017-2021 (USD Million)
Table 177 Middle East & Africa: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 178 Middle East & Africa: Market, by Organization Size, 2017-2021 (USD Million)
Table 179 Middle East & Africa: Market, by Organization Size, 2022-2027 (USD Million)
Table 180 Middle East & Africa: Market, by Vertical, 2017-2021 (USD Million)
Table 181 Middle East & Africa: Market, by Vertical, 2022-2027 (USD Million)
Table 182 Middle East & Africa: Market, by Country, 2017-2021 (USD Million)
Table 183 Middle East & Africa: Market, by Country, 2022-2027 (USD Million)
10.5.3 Saudi Arabia
10.5.3.1 Adoption of Cloud Services and Cloud-based Solutions due to Increasing Access to Internet
Table 184 Saudi Arabia: Unified Communication and Collaboration Market, by Organization Size, 2017-2021 (USD Million)
Table 185 Saudi Arabia: Market, by Organization Size, 2022-2027 (USD Million)
10.5.4 UAE
10.5.4.1 Assurance of Lower IT Costs and Scalability to Help IT Decision-Makers Move Business-Critical Data to Cloud Infrastructure
Table 186 UAE: Market, by Organization Size, 2017-2021 (USD Million)
Table 187 UAE: Market, by Organization Size, 2022-2027 (USD Million)
10.5.5 Rest of Middle East & Africa
Table 188 Rest of Middle East & Africa: Market, by Organization Size, 2017-2021 (USD Million)
Table 189 Rest of Middle East & Africa: Market, by Organization Size, 2022-2027 (USD Million)
10.6 Latin America
10.6.1 Latin America: Market Drivers
10.6.2 Latin America: Recession Impact
Table 190 Latin America: Unified Communication and Collaboration Market, by Component, 2017-2021 (USD Million)
Table 191 Latin America: Market, by Component, 2022-2027 (USD Million)
Table 192 Latin America: Market, by Type, 2017-2021 (USD Million)
Table 193 Latin America: Market, by Type, 2022-2027 (USD Million)
Table 194 Latin America: Market, by UCaaS, 2017-2021 (USD Million)
Table 195 Latin America: Market, by UCaaS, 2022-2027 (USD Million)
Table 196 Latin America: Market, by IP Telephony, 2017-2021 (USD Million)
Table 197 Latin America: Market, by IP Telephony, 2022-2027 (USD Million)
Table 198 Latin America: Market, by Video Conferencing System, 2017-2021 (USD Million)
Table 199 Latin America: Market, by Video Conferencing System, 2022-2027 (USD Million)
Table 200 Latin America: Market, by Service, 2017-2021 (USD Million)
Table 201 Latin America: Unified Communication and Collaboration Market, by Service, 2022-2027 (USD Million)
Table 202 Latin America: Market, by Deployment Mode, 2017-2021 (USD Million)
Table 203 Latin America: Market, by Deployment Mode, 2022-2027 (USD Million)
Table 204 Latin America: Market, by Organization Size, 2017-2021 (USD Million)
Table 205 Latin America: Market, by Organization Size, 2022-2027 (USD Million)
Table 206 Latin America: Market, by Vertical, 2017-2021 (USD Million)
Table 207 Latin America: Market, by Vertical, 2022-2027 (USD Million)
Table 208 Latin America: Market, by Country, 2017-2021 (USD Million)
Table 209 Latin America: Market, by Country, 2022-2027 (USD Million)
10.6.3 Brazil
10.6.3.1 Growing Complexity in Cloud Environment to Drive Implementation and Spending on Services
Table 210 Brazil: Unified Communication and Collaboration Market, by Organization Size, 2017-2021 (USD Million)
Table 211 Brazil: Market, by Organization Size, 2022-2027 (USD Million)
10.6.4 Rest of Latin America
Table 212 Rest of Latin America: Market, by Organization Size, 2017-2021 (USD Million)
Table 213 Rest of Latin America: Market, by Organization Size, 2022-2027 (USD Million)

11 Competitive Landscape
11.1 Introduction
Figure 48 Market Evaluation Framework
11.2 Market Ranking
Figure 49 Market Ranking in 2021
11.3 Market Share of Top Vendors
Table 214 Unified Communication and Collaboration: Degree of Competition
Figure 50 Unified Communication and Collaboration Market: Vendor Share Analysis
11.4 Historical Revenue Analysis of Top Vendors
Figure 51 Historical Revenue Analysis
11.5 Company Evaluation Quadrant
11.5.1 Stars
11.5.2 Emerging Leaders
11.5.3 Pervasive Players
11.5.4 Participants
Figure 52 Market (Global): Company Evaluation Quadrant, 2020
Table 215 Company Solution Footprint
Table 216 Company Vertical Footprint
Table 217 Company Region Footprint
Table 218 Company Footprint
11.6 Competitive Scenario
Table 219 Unified Communication and Collaboration Market: New Launches, 2019-2022
Table 220 Market: Deals, 2022-2019

12 Company Profiles
(Business Overview, Products/Solutions/Services Offered, Recent Developments, Analyst's View, Right to Win, Strategic Choices, Weakness Competitive Threats) *
12.1 Major Players
12.1.1 Google
Table 221 Google: Business Overview
Figure 53 Google: Company Snapshot
Table 222 Google: Products/Solutions/Services Offered
Table 223 Google: Product Launches and Enhancements
Table 224 Google: Deals
12.1.2 Zoom
Table 225 Zoom: Business Overview
Figure 54 Zoom: Company Snapshot
Table 226 Zoom: Services Offered
Table 227 Zoom: Product Launches and Enhancements
Table 228 Zoom: Deals
12.1.3 Cisco
Table 229 Cisco: Business Overview
Figure 55 Cisco: Company Snapshot
Table 230 Cisco: Solutions Offered
Table 231 Cisco: Product Launches and Enhancements
Table 232 Cisco: Deals
12.1.4 Microsoft
Table 233 Microsoft: Business Overview
Figure 56 Microsoft: Company Snapshot
Table 234 Microsoft: Products/Solutions/Services Offered
Table 235 Microsoft: Product Launches and Enhancements
Table 236 Microsoft: Deals
12.1.5 Avaya
Table 237 Avaya: Business Overview
Figure 57 Avaya: Company Snapshot
Table 238 Avaya: Services Offered
Table 239 Avaya: Product Launches & Enhancement
Table 240 Avaya: Deals
12.1.6 Fuze
Table 241 Fuze: Business Overview
Table 242 Fuze: Services Offered
Table 243 Fuze: Product Launches & Enhancement
Table 244 Fuze: Deals
12.1.7 Goto
Table 245 Goto: Business Overview
Table 246 Goto: Services & Solutions Offered
Table 247 Goto: Service Launches & Business Expansions
Table 248 Goto: Deals
12.1.8 Ringcentral
Table 249 Ringcentral: Business Overview
Figure 58 Ringcentral: Company Snapshot
Table 250 Ringcentral: Solutions Offered
Table 251 Ringcentral: Product Launches and Enhancements
Table 252 Ringcentral: Deals
12.1.9 Verizon
Table 253 Verizon: Business Overview
Figure 59 Verizon: Company Snapshot
Table 254 Verizon: Solutions Offered
Table 255 Verizon: Product Launches and Enhancements
Table 256 Verizon: Deals
12.1.10 BT
Table 257 BT: Business Overview
Figure 60 BT: Company Snapshot
Table 258 BT: Solutions Offered
Table 259 BT: Product Launches and Enhancements
Table 260 BT: Deals
12.2 Other Players
12.2.1 Dialpad, Inc.
12.2.2 Orange SA
12.2.3 Starblue
12.2.4 Windstream Holdings
12.2.5 Alcatel-Lucent Enterprise
12.2.6 Intrado Corporation
12.2.7 NTT Communications Corporation
12.2.8 Masergy Communications, Inc.
12.2.9 Revation Systems, Inc.
12.2.10 8X8, Inc.
12.2.11 Vonage Holdings
12.2.12 Star2Star Communications
12.2.13 Zoho Corporation Pvt. Ltd.
12.2.14 Nec Corporation
12.2.15 Plantronics (Poly)
12.2.16 Mitel
12.2.17 Nextiva
12.2.18 Ooma
12.3 Startups/SME Players
12.3.1 Starleaf
12.3.2 Votacall
12.3.3 Pexip
12.3.4 Trueconf
12.3.5 Snapsolve
12.3.6 Melp App
12.3.7 Route Mobile
12.3.8 Simpplr
12.3.9 Agora
12.3.10 Yuwee
*Details on Business Overview, Products/Solutions/Services Offered, Recent Developments, Analyst's View, Right to Win, Strategic Choices, Weakness Competitive Threats Might Not be Captured in Case of Unlisted Companies

13 Adjacent/Related Markets
13.1 Introduction
13.1.1 Adjacent/Related Markets
13.1.2 Limitations
13.2 Enterprise Collaboration Market
Table 261 Enterprise Collaboration Market, by End-user, 2017-2020 (USD Million)
Table 262 Enterprise Collaboration Market, by End-user, 2021-2026 (USD Million)
Table 263 IT and Telecommunications: Enterprise Collaboration Market, by Region, 2017-2020 (USD Million)
Table 264 IT and Telecommunications: Enterprise Collaboration Market, by Region, 2021-2026 (USD Million)
Table 265 Banking, Financial Services, and Insurance: Enterprise Collaboration Market, by Region, 2017-2020 (USD Million)
Table 266 Banking, Financial Services, and Insurance: Enterprise Collaboration Market, by Region, 2021-2026 (USD Million)
Table 267 Public Sector: Enterprise Collaboration Market, by Region, 2017-2020 (USD Million)
Table 268 Public Sector: Enterprise Collaboration Market, by Region, 2021-2026 (USD Million)
Table 269 Healthcare and Life Sciences: Enterprise Collaboration Market, by Region, 2017-2020 (USD Million)
Table 270 Healthcare and Life Sciences: Enterprise Collaboration Market, by Region, 2021-2026 (USD Million)
Table 271 Education: Enterprise Collaboration Market, by Region, 2017-2020 (USD Million)
Table 272 Education: Enterprise Collaboration Market, by Region, 2021-2026 (USD Million)
Table 273 Energy and Utilities: Enterprise Collaboration Market, by Region, 2017-2020 (USD Million)
Table 274 Energy and Utilities: Enterprise Collaboration Market, by Region, 2021-2026 (USD Million)
Table 275 Retail and Consumer Goods: Enterprise Collaboration Market, by Region, 2017-2020 (USD Million)
Table 276 Retail and Consumer Goods: Enterprise Collaboration Market, by Region, 2021-2026 (USD Million)
Table 277 Manufacturing: Enterprise Collaboration Market, by Region, 2017-2020 (USD Million)
Table 278 Manufacturing: Enterprise Collaboration Market, by Region, 2021-2026 (USD Million)
Table 279 Travel and Hospitality: Enterprise Collaboration Market, by Region, 2017-2020 (USD Million)
Table 280 Travel and Hospitality: Enterprise Collaboration Market, by Region, 2021-2026 (USD Million)
Table 281 Others: Enterprise Collaboration Market, by Region, 2017-2020 (USD Million)
Table 282 Others: Enterprise Collaboration Market, by Region, 2021-2026 (USD Million)

14 Appendix
14.1 Discussion Guide
14.2 Knowledgestore: The Subscription Portal
14.3 Customization Options

Companies Mentioned

  • 8X8, Inc.
  • Agora
  • Alcatel-Lucent Enterprise
  • Avaya
  • BT
  • Cisco
  • Dialpad, Inc.
  • Fuze
  • Google
  • Goto
  • Intrado Corporation
  • Masergy Communications, Inc.
  • Melp App
  • Microsoft
  • Mitel
  • Nec Corporation
  • Nextiva
  • NTT Communications Corporation
  • Ooma
  • Orange SA
  • Pexip
  • Plantronics (Poly)
  • Revation Systems, Inc.
  • Ringcentral
  • Route Mobile
  • Simpplr
  • Snapsolve
  • Star2Star Communications
  • Starblue
  • Starleaf
  • Trueconf
  • Verizon
  • Vonage Holdings
  • Votacall
  • Windstream Holdings
  • Yuwee
  • Zoho Corporation Pvt. Ltd.
  • Zoom

Table Information

Report AttributeDetails
No. of Pages310
PublishedDecember 2022
Forecast Period2022 - 2027
Estimated Market Value ( USD ) in 2022 $ 76.7 Billion
Forecasted Market Value ( USD ) by 2027 $ 141.6 Billion
Compound Annual Growth Rate13.0%
Regions CoveredGlobal
No. of Companies Mentioned38

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