- Approachable writing style uses a conversational tone for easy understanding. - Procedure checklists outline the steps required to complete a full range of administrative tasks. - Patient-centered focus highlights the importance of exceptional service as a key component of every Medical Assisting competency. - Think About It feature encourages you to apply your knowledge to realistic work situations and develop critical thinking. - Chapter checkpoints promote comprehension with questions following sections of the text. - Compliance tips provide focused guidance on how to follow HIPAA mandates. - Learning resources on the Evolve website provide extra practice, including chapter quizzes, a sample certification exam, and interactive forms. - NEW content expands discussion of patient confidentiality, healthcare data security, appointment scheduling, procedure coding changes, job search strategies, and more. - UNIQUE! Correlation with NEW SimChart? for the Medical Office (SCMO) exercises simulates all aspects of the administrative functions that make up the day-to-day practice of a medical office. (SCMO sold separately.) - NEW! Sample practice examination on the Evolve website provides effective preparation for certification.
Please Note: This is an On Demand product, delivery may take up to 11 working days after payment has been received.
Table of Contents
Chapter 1 The Career of a Medical Administrative Assistant Chapter 2 The Health Care Team
Chapter 3 Medical Law and Ethics
Chapter 4 The Diverse Community of Patients
Chapter 5 Interpersonal Communications
Chapter 6 Appointment Scheduling
Chapter 7 Patient Reception and Registration
Chapter 8 Health Information Management
Chapter 9 Procedure and Diagnosis Coding
Chapter 10 Medical Billing
Chapter 11 Health Insurance and Health Benefits Programs
Chapter 12 Business Operations of the Medical Office
Chapter 13 Financial Management
Chapter 14 Human Resource Management
Chapter 15 Job Search Essentials
Appendix I NEW! Semester Project (Using SimChart for the Medical Office)
Appendix II Answers to Think About It Questions
Appendix III Competency Assessment Checklists
Appendix IV Using SimChart for the Medical Office
Glossary
Index
Authors
Brenda A. Potter Medical Administrative Program Director, Minnesota State Community & Technical CollegeMoorhead, MN.
