Improved customer experience & customer response time and enhanced data analytical capabilities are the major factors is propelling the market growth during the forecast period. However, high installation and training cost coupled with privacy and security concern is mainly restraining the market growth. Further, the rise in focus of Korean companies in AI technology and growth of social media platform have emerged to prove to be lucrative opportunities for the overall market.
The Korea call center AI market is segmented on the basis of component, deployment, and industry vertical. Based on component, the market is divided into compute platforms, solution, and service. Based on deployment, it is bifurcated into on-premise and cloud. Based on industry vertical, the market is fragmented into BFSI, retail and e-commerce, telecom, healthcare, media and entertainment, travel and hospitality, and others.
Some of the major players in the market are Avaamo Technologies Private Ltd., Amazon Web Services, EdgeVerve, Google LLC, Haptik, IBM Corporation, Inbenta, Microsoft Corporation, Oracle Corporation, and Rulai Inc.
KEY BENEFITS FOR STAKEHOLDERS
- The study provides an in-depth analysis of the call center AI market along with the current trends and future estimations to elucidate imminent investment pockets.
- Information about key drivers, restraints, and opportunities and their impact analysis on the market size is provided in the report.
- Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
- The quantitative analysis of AI Ops market for the period 2020-2030 is provided to determine the market potential.
KEY MARKET SEGMENTS
By Component
- Compute Platforms
- Solution
- Service
By Deployment
- On-premise
- Cloud
By Industry Verticals
- BFSI
- Retail and E-Commerce
- Telecom
- Healthcare
- Media and Entertainment
- Travel and Hospitality
- Others
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Table of Contents
Methodology
The analyst offers exhaustive research and analysis based on a wide variety of factual inputs, which largely include interviews with industry participants, reliable statistics, and regional intelligence. The in-house industry experts play an instrumental role in designing analytic tools and models, tailored to the requirements of a particular industry segment. The primary research efforts include reaching out participants through mail, tele-conversations, referrals, professional networks, and face-to-face interactions.
They are also in professional corporate relations with various companies that allow them greater flexibility for reaching out to industry participants and commentators for interviews and discussions.
They also refer to a broad array of industry sources for their secondary research, which typically include; however, not limited to:
- Company SEC filings, annual reports, company websites, broker & financial reports, and investor presentations for competitive scenario and shape of the industry
- Scientific and technical writings for product information and related preemptions
- Regional government and statistical databases for macro analysis
- Authentic news articles and other related releases for market evaluation
- Internal and external proprietary databases, key market indicators, and relevant press releases for market estimates and forecast
Furthermore, the accuracy of the data will be analyzed and validated by conducting additional primaries with various industry experts and KOLs. They also provide robust post-sales support to clients.
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