The Asia Pacific Communication Platform as a Service Market would witness market growth of 28.1% CAGR during the forecast period (2022-2028).
Cloud computing allows CPaaS providers to provide businesses of any size the chance to create and integrate communications services. Teams can save infrastructure, human resources, time to market, and price costs since CPaaS vendors often let developers pay only for the services they use. A CPaaS may also support multi-tenancy, which enables numerous users to use the service concurrently, each in its own safe environment.
Additionally, CPaaS often allows a business to provide 24/7 online help. There are several other benefits that CPaaS suppliers may deliver to companies. End users may benefit from chatbots' enhanced productivity and efficiency since they are data-driven and scalable.
Additionally, using chatbots in commercial applications allows businesses to influence their clients through preferred channels with quicker service favorably. Therefore, the need for the solution is anticipated to be driven by the integration of the communication platform via chatbot services. Numerous businesses are investing in chatbot-based communication systems due to their wide range of applications.
China's government is accelerating the digital transformation of its sectors to previously unheard-of levels. Beijing also wants to increase the inclusivity of digital public services to improve the digital economy's governance structure. The Chinese government is increasing financing for 6G research and development and encouraging innovation in essential fields like integrated circuits and AI (artificial intelligence). Chinese cloud service providers should prioritize offering enhanced technical performance while also ensuring data security. The government's encouragement of the digital transformation of more established sectors led to increased cloud use. As a result, a significant determinant in the sector's future is conventional businesses' acceptance of cloud services.
The China market dominated the Asia Pacific Communication Platform as a Service Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $4,307.2 million by 2028.The Japan market is estimated to grow a CAGR of 27.4% during (2022 - 2028). Additionally, The India market would experience a CAGR of 28.9% during (2022 - 2028).
Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Message, Video, Voice and Others. Based on Services Type, the market is segmented into Professional Services and Managed Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into Telecom & IT, BFSI, Retail & E-commerce, Government, Education, Manufacturing, Healthcare & Life Sciences and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
Cloud computing allows CPaaS providers to provide businesses of any size the chance to create and integrate communications services. Teams can save infrastructure, human resources, time to market, and price costs since CPaaS vendors often let developers pay only for the services they use. A CPaaS may also support multi-tenancy, which enables numerous users to use the service concurrently, each in its own safe environment.
Additionally, CPaaS often allows a business to provide 24/7 online help. There are several other benefits that CPaaS suppliers may deliver to companies. End users may benefit from chatbots' enhanced productivity and efficiency since they are data-driven and scalable.
Additionally, using chatbots in commercial applications allows businesses to influence their clients through preferred channels with quicker service favorably. Therefore, the need for the solution is anticipated to be driven by the integration of the communication platform via chatbot services. Numerous businesses are investing in chatbot-based communication systems due to their wide range of applications.
China's government is accelerating the digital transformation of its sectors to previously unheard-of levels. Beijing also wants to increase the inclusivity of digital public services to improve the digital economy's governance structure. The Chinese government is increasing financing for 6G research and development and encouraging innovation in essential fields like integrated circuits and AI (artificial intelligence). Chinese cloud service providers should prioritize offering enhanced technical performance while also ensuring data security. The government's encouragement of the digital transformation of more established sectors led to increased cloud use. As a result, a significant determinant in the sector's future is conventional businesses' acceptance of cloud services.
The China market dominated the Asia Pacific Communication Platform as a Service Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $4,307.2 million by 2028.The Japan market is estimated to grow a CAGR of 27.4% during (2022 - 2028). Additionally, The India market would experience a CAGR of 28.9% during (2022 - 2028).
Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Message, Video, Voice and Others. Based on Services Type, the market is segmented into Professional Services and Managed Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into Telecom & IT, BFSI, Retail & E-commerce, Government, Education, Manufacturing, Healthcare & Life Sciences and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
Scope of the Study
Market Segments Covered in the Report:
By Component
- Solution
- Message
- Video
- Voice
- Others
- Services
- Professional Services
- Managed Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises (SMEs)
By Vertical
- Telecom & IT
- BFSI
- Retail & E-commerce
- Government
- Education
- Manufacturing
- Healthcare & Life Sciences
- Others
By Country
- China
- Japan
- India
- South Korea
- Singapore
- Malaysia
- Rest of Asia Pacific
Key Market Players
List of Companies Profiled in the Report:
- RingCentral, Inc
- 8x8, Inc
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd
Unique Offerings
- Exhaustive coverage
- The highest number of market tables and figures
- Subscription-based model available
- Guaranteed best price
- Assured post sales research support with 10% customization free
Table of Contents
Chapter 1. Market Scope & Methodology1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Asia Pacific Communication Platform as a Service Market, by Component
1.4.2 Asia Pacific Communication Platform as a Service Market, by Organization Size
1.4.3 Asia Pacific Communication Platform as a Service Market, by Vertical
1.4.4 Asia Pacific Communication Platform as a Service Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition & Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.2.4 Geographical Expansions
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Acquisition and Mergers: 2018, Oct - 2022, Jul) Leading Players
Chapter 4. Asia Pacific Communication Platform as a Service Market by Component
4.1 Asia Pacific Solution Market by Country
4.2 Asia Pacific Communication Platform as a Service Market by Solution Type
4.2.1 Asia Pacific Message Market by Country
4.2.2 Asia Pacific Video Market by Country
4.2.3 Asia Pacific Voice Market by Country
4.2.4 Asia Pacific Others Market by Country
4.3 Asia Pacific Services Market by Country
4.4 Asia Pacific Communication Platform as a Service Market by Services Type
4.4.1 Asia Pacific Professional Services Market by Country
4.4.2 Asia Pacific Managed Services Market by Country
Chapter 5. Asia Pacific Communication Platform as a Service Market by Organization Size
5.1 Asia Pacific Large Enterprises Market by Country
5.2 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country
Chapter 6. Asia Pacific Communication Platform as a Service Market by Vertical
6.1 Asia Pacific Telecom & IT Market by Country
6.2 Asia Pacific BFSI Market by Country
6.3 Asia Pacific Retail & E-commerce Market by Country
6.4 Asia Pacific Government Market by Country
6.5 Asia Pacific Education Market by Country
6.6 Asia Pacific Manufacturing Market by Country
6.7 Asia Pacific Healthcare & Life Sciences Market by Country
6.8 Asia Pacific Others Market by Country
Chapter 7. Asia Pacific Communication Platform as a Service Market by Country
7.1 China Communication Platform as a Service Market
7.1.1 China Communication Platform as a Service Market by Component
7.1.1.1 China Communication Platform as a Service Market by Solution Type
7.1.1.2 China Communication Platform as a Service Market by Services Type
7.1.2 China Communication Platform as a Service Market by Organization Size
7.1.3 China Communication Platform as a Service Market by Vertical
7.2 Japan Communication Platform as a Service Market
7.2.1 Japan Communication Platform as a Service Market by Component
7.2.1.1 Japan Communication Platform as a Service Market by Solution Type
7.2.1.2 Japan Communication Platform as a Service Market by Services Type
7.2.2 Japan Communication Platform as a Service Market by Organization Size
7.2.3 Japan Communication Platform as a Service Market by Vertical
7.3 India Communication Platform as a Service Market
7.3.1 India Communication Platform as a Service Market by Component
7.3.1.1 India Communication Platform as a Service Market by Solution Type
7.3.1.2 India Communication Platform as a Service Market by Services Type
7.3.2 India Communication Platform as a Service Market by Organization Size
7.3.3 India Communication Platform as a Service Market by Vertical
7.4 South Korea Communication Platform as a Service Market
7.4.1 South Korea Communication Platform as a Service Market by Component
7.4.1.1 South Korea Communication Platform as a Service Market by Solution Type
7.4.1.2 South Korea Communication Platform as a Service Market by Services Type
7.4.2 South Korea Communication Platform as a Service Market by Organization Size
7.4.3 South Korea Communication Platform as a Service Market by Vertical
7.5 Singapore Communication Platform as a Service Market
7.5.1 Singapore Communication Platform as a Service Market by Component
7.5.1.1 Singapore Communication Platform as a Service Market by Solution Type
7.5.1.2 Singapore Communication Platform as a Service Market by Services Type
7.5.2 Singapore Communication Platform as a Service Market by Organization Size
7.5.3 Singapore Communication Platform as a Service Market by Vertical
7.6 Malaysia Communication Platform as a Service Market
7.6.1 Malaysia Communication Platform as a Service Market by Component
7.6.1.1 Malaysia Communication Platform as a Service Market by Solution Type
7.6.1.2 Malaysia Communication Platform as a Service Market by Services Type
7.6.2 Malaysia Communication Platform as a Service Market by Organization Size
7.6.3 Malaysia Communication Platform as a Service Market by Vertical
7.7 Rest of Asia Pacific Communication Platform as a Service Market
7.7.1 Rest of Asia Pacific Communication Platform as a Service Market by Component
7.7.1.1 Rest of Asia Pacific Communication Platform as a Service Market by Solution Type
7.7.1.2 Rest of Asia Pacific Communication Platform as a Service Market by Services Type
7.7.2 Rest of Asia Pacific Communication Platform as a Service Market by Organization Size
7.7.3 Rest of Asia Pacific Communication Platform as a Service Market by Vertical
Chapter 8. Company Profiles
8.1 RingCentral, Inc.
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.5.3 Product Launches and Product Expansions:
8.2 8x8, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Acquisition and Mergers:
8.3 Avaya Inc. (Avaya Holdings Corp.)
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expenses
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.4 Sinch AB
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.5 Twilio, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Acquisition and Mergers:
8.6 Telesign (Proximus Group)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental Analysis
8.7 Bandwidth, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expenses
8.7.5 Recent strategies and developments:
8.7.5.1 Partnerships, Collaborations, and Agreements:
8.7.5.2 Acquisition and Mergers:
8.8 CM.com N.V.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Segmental and Regional Analysis
8.8.4 Recent strategies and developments:
8.8.4.1 Acquisition and Mergers:
8.9 Vonage Holdings Corp. (Ericsson AB)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Segmental and Regional Analysis
8.9.4 Research & Development Expenses
8.10. Infobip Ltd.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:
8.10.2.3 Acquisition and Mergers:
8.10.2.4 Geographical Expansions
Companies Mentioned
- RingCentral, Inc
- 8x8, Inc.
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc.
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V.
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd.
Methodology
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