The North America Communication Platform as a Service Market would witness market growth of 26.8% CAGR during the forecast period (2022-2028).
Several CPaaS suppliers offer pay-per-call, pay-per-video, and pay-per-message pricing models. As a result, CPaaS gives businesses a quicker and less expensive option to build their own bespoke apps to support communications. Applications in Telehealth, education, field services, customer support, contact centers, and social media have been the main focus of early CPaaS implementations. In addition, applications that use CPaaS may include capabilities like in-app chat, video-enabled help desks, and authentication services.
Without needing to create a real-time communications stack, communications platform-as-a-service (CPaaS) allows the integration of audio, video, and messaging to the applications. Removing the need to develop backend infrastructure and interfaces enables developers to include real-time communication capabilities in their standalone apps. In addition, a communications stack's total construction and maintenance costs may be decreased with the aid of communications platform-as-a-service (CPaaS).
The US has started a multi-stakeholder project called the Global Partnership on Artificial Intelligence (GPAI) that brings together expert thought while protecting individual freedom. Through a variety of foreign AI research and development alliances, several agencies, including the Office of the Under Secretary of State for Economic Growth, Energy, and the Environment, are assisting the US scientific and technology business. Due to these government efforts, more money will be invested in research and development for artificial intelligence projects. Furthermore, the expanding use of AI in many industrial sectors throughout North American countries would hasten the need for the best communication, driving up the demand for CPaaS for enterprises.
The US market dominated the North America Communication Platform as a Service Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $12,495 million by 2028.The Canada market is poised to grow at a CAGR of 29.7% during (2022 - 2028). Additionally, The Mexico market would witness a CAGR of 28.6% during (2022 - 2028).
Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Message, Video, Voice and Others. Based on Services Type, the market is segmented into Professional Services and Managed Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into Telecom & IT, BFSI, Retail & E-commerce, Government, Education, Manufacturing, Healthcare & Life Sciences and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
Several CPaaS suppliers offer pay-per-call, pay-per-video, and pay-per-message pricing models. As a result, CPaaS gives businesses a quicker and less expensive option to build their own bespoke apps to support communications. Applications in Telehealth, education, field services, customer support, contact centers, and social media have been the main focus of early CPaaS implementations. In addition, applications that use CPaaS may include capabilities like in-app chat, video-enabled help desks, and authentication services.
Without needing to create a real-time communications stack, communications platform-as-a-service (CPaaS) allows the integration of audio, video, and messaging to the applications. Removing the need to develop backend infrastructure and interfaces enables developers to include real-time communication capabilities in their standalone apps. In addition, a communications stack's total construction and maintenance costs may be decreased with the aid of communications platform-as-a-service (CPaaS).
The US has started a multi-stakeholder project called the Global Partnership on Artificial Intelligence (GPAI) that brings together expert thought while protecting individual freedom. Through a variety of foreign AI research and development alliances, several agencies, including the Office of the Under Secretary of State for Economic Growth, Energy, and the Environment, are assisting the US scientific and technology business. Due to these government efforts, more money will be invested in research and development for artificial intelligence projects. Furthermore, the expanding use of AI in many industrial sectors throughout North American countries would hasten the need for the best communication, driving up the demand for CPaaS for enterprises.
The US market dominated the North America Communication Platform as a Service Market by Country in 2021, and would continue to be a dominant market till 2028; thereby, achieving a market value of $12,495 million by 2028.The Canada market is poised to grow at a CAGR of 29.7% during (2022 - 2028). Additionally, The Mexico market would witness a CAGR of 28.6% during (2022 - 2028).
Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Message, Video, Voice and Others. Based on Services Type, the market is segmented into Professional Services and Managed Services. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises (SMEs). Based on Vertical, the market is segmented into Telecom & IT, BFSI, Retail & E-commerce, Government, Education, Manufacturing, Healthcare & Life Sciences and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include RingCentral, Inc, 8x8, Inc., Avaya Inc. (Avaya Holdings Corp.), Sinch AB, Twilio, Inc., Telesign (Proximus Group), Bandwidth, Inc, CM.com N.V., Vonage Holdings Corp. (Ericsson AB), and Infobip Ltd.
Scope of the Study
Market Segments Covered in the Report:
By Component
- Solution
- Message
- Video
- Voice
- Others
- Services
- Professional Services
- Managed Services
By Organization Size
- Large Enterprises
- Small & Medium Enterprises (SMEs)
By Vertical
- Telecom & IT
- BFSI
- Retail & E-commerce
- Government
- Education
- Manufacturing
- Healthcare & Life Sciences
- Others
By Country
- US
- Canada
- Mexico
- Rest of North America
Key Market Players
List of Companies Profiled in the Report:
- RingCentral, Inc
- 8x8, Inc
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd
Unique Offerings
- Exhaustive coverage
- The highest number of market tables and figures
- Subscription-based model available
- Guaranteed best price
- Assured post sales research support with 10% customization free
Table of Contents
Chapter 1. Market Scope & Methodology1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Communication Platform as a Service Market, by Component
1.4.2 North America Communication Platform as a Service Market, by Organization Size
1.4.3 North America Communication Platform as a Service Market, by Vertical
1.4.4 North America Communication Platform as a Service Market, by Country
1.5 Methodology for the research
Chapter 2. Market Overview
2.1 Introduction
2.1.1 Overview
2.1.1.1 Market Composition & Scenario
2.2 Key Factors Impacting the Market
2.2.1 Market Drivers
2.2.2 Market Restraints
Chapter 3. Competition Analysis - Global
3.1 KBV Cardinal Matrix
3.2 Recent Industry Wide Strategic Developments
3.2.1 Partnerships, Collaborations and Agreements
3.2.2 Product Launches and Product Expansions
3.2.3 Acquisition and Mergers
3.2.4 Geographical Expansions
3.3 Market Share Analysis, 2021
3.4 Top Winning Strategies
3.4.1 Key Leading Strategies: Percentage Distribution (2018-2022)
3.4.2 Key Strategic Move: (Acquisition and Mergers: 2018, Oct - 2022, Jul) Leading Players
Chapter 4. North America Communication Platform as a Service Market by Component
4.1 North America Solution Market by Country
4.2 North America Communication Platform as a Service Market by Solution Type
4.2.1 North America Message Market by Country
4.2.2 North America Video Market by Country
4.2.3 North America Voice Market by Country
4.2.4 North America Others Market by Country
4.3 North America Services Market by Country
4.4 North America Communication Platform as a Service Market by Services Type
4.4.1 North America Professional Services Market by Country
4.4.2 North America Managed Services Market by Country
Chapter 5. North America Communication Platform as a Service Market by Organization Size
5.1 North America Large Enterprises Market by Country
5.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 6. North America Communication Platform as a Service Market by Vertical
6.1 North America Telecom & IT Market by Country
6.2 North America BFSI Market by Country
6.3 North America Retail & E-commerce Market by Country
6.4 North America Government Market by Country
6.5 North America Education Market by Country
6.6 North America Manufacturing Market by Country
6.7 North America Healthcare & Life Sciences Market by Country
6.8 North America Others Market by Country
Chapter 7. North America Communication Platform as a Service Market by Country
7.1 US Communication Platform as a Service Market
7.1.1 US Communication Platform as a Service Market by Component
7.1.1.1 US Communication Platform as a Service Market by Solution Type
7.1.1.2 US Communication Platform as a Service Market by Services Type
7.1.2 US Communication Platform as a Service Market by Organization Size
7.1.3 US Communication Platform as a Service Market by Vertical
7.2 Canada Communication Platform as a Service Market
7.2.1 Canada Communication Platform as a Service Market by Component
7.2.1.1 Canada Communication Platform as a Service Market by Solution Type
7.2.1.2 Canada Communication Platform as a Service Market by Services Type
7.2.2 Canada Communication Platform as a Service Market by Organization Size
7.2.3 Canada Communication Platform as a Service Market by Vertical
7.3 Mexico Communication Platform as a Service Market
7.3.1 Mexico Communication Platform as a Service Market by Component
7.3.1.1 Mexico Communication Platform as a Service Market by Solution Type
7.3.1.2 Mexico Communication Platform as a Service Market by Services Type
7.3.2 Mexico Communication Platform as a Service Market by Organization Size
7.3.3 Mexico Communication Platform as a Service Market by Vertical
7.4 Rest of North America Communication Platform as a Service Market
7.4.1 Rest of North America Communication Platform as a Service Market by Component
7.4.1.1 Rest of North America Communication Platform as a Service Market by Solution Type
7.4.1.2 Rest of North America Communication Platform as a Service Market by Services Type
7.4.2 Rest of North America Communication Platform as a Service Market by Organization Size
7.4.3 Rest of North America Communication Platform as a Service Market by Vertical
Chapter 8. Company Profiles
8.1 RingCentral, Inc.
8.1.1 Company Overview
8.1.2 Financial Analysis
8.1.3 Regional Analysis
8.1.4 Research & Development Expenses
8.1.5 Recent strategies and developments:
8.1.5.1 Partnerships, Collaborations, and Agreements:
8.1.5.2 Acquisition and Mergers:
8.1.5.3 Product Launches and Product Expansions:
8.2 8x8, Inc.
8.2.1 Company Overview
8.2.2 Financial Analysis
8.2.3 Regional Analysis
8.2.4 Research & Development Expenses
8.2.5 Recent strategies and developments:
8.2.5.1 Partnerships, Collaborations, and Agreements:
8.2.5.2 Acquisition and Mergers:
8.3 Avaya Inc. (Avaya Holdings Corp.)
8.3.1 Company Overview
8.3.2 Financial Analysis
8.3.3 Segmental and Regional Analysis
8.3.4 Research & Development Expenses
8.3.5 Recent strategies and developments:
8.3.5.1 Partnerships, Collaborations, and Agreements:
8.4 Sinch AB
8.4.1 Company Overview
8.4.2 Financial Analysis
8.4.3 Segmental and Regional Analysis
8.5 Twilio, Inc.
8.5.1 Company Overview
8.5.2 Financial Analysis
8.5.3 Regional Analysis
8.5.4 Research & Development Expense
8.5.5 Recent strategies and developments:
8.5.5.1 Acquisition and Mergers:
8.6 Telesign (Proximus Group)
8.6.1 Company Overview
8.6.2 Financial Analysis
8.6.3 Segmental Analysis
8.7 Bandwidth, Inc.
8.7.1 Company Overview
8.7.2 Financial Analysis
8.7.3 Segmental and Regional Analysis
8.7.4 Research & Development Expenses
8.7.5 Recent strategies and developments:
8.7.5.1 Partnerships, Collaborations, and Agreements:
8.7.5.2 Acquisition and Mergers:
8.8 CM.com N.V.
8.8.1 Company Overview
8.8.2 Financial Analysis
8.8.3 Segmental and Regional Analysis
8.8.4 Recent strategies and developments:
8.8.4.1 Acquisition and Mergers:
8.9 Vonage Holdings Corp. (Ericsson AB)
8.9.1 Company Overview
8.9.2 Financial Analysis
8.9.3 Segmental and Regional Analysis
8.9.4 Research & Development Expenses
8.10. Infobip Ltd.
8.10.1 Company Overview
8.10.2 Recent strategies and developments:
8.10.2.1 Partnerships, Collaborations, and Agreements:
8.10.2.2 Product Launches and Product Expansions:
8.10.2.3 Acquisition and Mergers:
8.10.2.4 Geographical Expansions
Companies Mentioned
- RingCentral, Inc
- 8x8, Inc.
- Avaya Inc. (Avaya Holdings Corp.)
- Sinch AB
- Twilio, Inc.
- Telesign (Proximus Group)
- Bandwidth, Inc
- CM.com N.V.
- Vonage Holdings Corp. (Ericsson AB)
- Infobip Ltd.
Methodology
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