Employee Retention Toolkit : Set the Stage to meet Employee Expectation - Module 2

This training program in the three-part series will break down specific steps for conducting an effective retention interview. It will help organizations in employing a system for tracking retention in relation to risk of leaving and employee performance. It will also examine the link between employee satisfaction, motivation, and engagement and how it relates to stay interviews.

Course 'Employee Retention Toolkit : Set the Stage to meet Employee Expectation - Module 2' has been pre-approved by HRCI as eligible for 1.5 Credits towards a participant's recertification upon full completion.

“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program”.

Why Should You Attend:

Stay/retention interviews offer a specific, targeted, and effective solution to the turnover problem. Rather than throwing money at the problem this tactic gets at the source of the retention issues by determining why each employee is likely to stay or leave and then develops an effective plan to retain valuable employees.

This webinar will provide specific and useable tools for conducting stay interviews in your company. The core of the toolkit is actual interview questions in ten key areas. This process leads to a plan of action that increases the probability of retaining valuable employees. The retention toolkit gets at the source of the problem and allows managers and employees to work collaboratively to create a realistic plan of action.

The webinar will also analyze:

• Specific steps for conducting an effective retention interview.
• Stay interviews are a proven method of decreasing turnover and increasing retention.
• Turnover across the country has been increasing and is expected to continue to increase resulting in increased costs and reduced company effectiveness.
• CEOs have identified employee retention as a critical business imperative and stay interviews offer a targeted and specific solution to turnover.
• Stay interviews have the benefit of increasing employee motivation, engagement, development, and empowerment.
• Retention interviews offer a targeted process for focusing retention efforts on high impact employees.
• Stay interviews identify areas of retention risk and a proactive solution for managing risk.

Areas Covered in the Webinar:

• Employing a system for tracking retention in relation to risk of leaving and employee performance
• The real cost of turnover
• The factors behind why employees stay and why they leave
• The cycle of a retention plan and the important metrics to measure
• The link between employee satisfaction, motivation, and engagement and how it relates to stay interviews
• Why retention interviews are vastly superior to exit interviews
• How to hold managers accountable for retention
• The 5 essential communication steps in the interview process
• The process of using the retention interview toolkit
• How to set the stage for an effective interview
• How to conduct the retention interview
• The specific process for conducting interviews
• Questions linked to the 10 essential retention factors
• Hand-Outs:
• Participants will receive a toolkit for conducting stay interviews. The toolkit will contain:
• Supervisor’s pre-interview form to set the stage for the interview
• Staff retention interview questionnaire
• Retention interview form with specific questions in 10 key areas including an individualized retention plan for each employee
• Retention tracking form

Who Will Benefit:

• Directors
• HR Professionals
• Generalists
• Employment Specialists
• Company Leaders
• Managers
• Front-Line Supervisors