This training program will help participants understand when an investigation is warranted, considerations in working with outside investigators, and provide practical steps to conduct your own internal investigation. Employee complaints go with the territory when you are a manager. But how do you know when to address a complaint informally or when you should launch an investigation? This webinar will also guide attendees in assessing situations that warrant formal investigation.
Why Should You Attend:
All employees need to feel valued and heard when something is amiss in the work environment. Whether or not you believe the concerns are warranted, certain steps are necessary to ensure the employee is heard, feels treated fairly and an issue is resolved. Resolution doesn’t necessarily mean resolved to the complainant’s satisfaction. Dismissing concerns leads to disgruntled employees and low morale. Sloppy investigations can lead to legal costs and claims of discrimination. This webinar will instruct participants on when to address concerns, when to launch a formal investigation, whom to involve, and how to conduct an effective investigation.Areas Covered in the Webinar:
Differentiating between day-to-day concerns and significant situations
- Policy considerations
- Legal issues
- Employee history
Who to involve in the investigations and when
- Selecting an investigator
- Management involvement
- Complainant
- Accused perpetrator
When to seek outside help
- Pros/cons of internal investigations
- Finding the right investigator for you
- Do you need a lawyer, an HR professional or someone else
How to conduct the investigation step by step
- Creating the investigation file
- Identify interviewees
- Documenting interviews
- Assessing credibility
- Drawing conclusions
Closing the investigation
- Analysis and summary report
- External investigation files
- Internal investigation files
Who Will Benefit:
- Human Resources
- In-house Counsel
- Managers
- Supervisors
- Consultants
Course Provider
Kelly Rietow,
