Customer Needs for Agility and Flexibility will Drive Continued Market Growth
The 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities:
- Top technical challenges for IT/telecom departments
- Top non-technical challenges for IT/telecom departments
- Current unified communications and collaboration (UCC) technology adoption rates
- Future UCC applications adoption plans
- Future UCC endpoint adoption plans
- Future UCC applications investment plans among current users
- Future UCC endpoint investment plans among current users
- UCC technology investment drivers
- Current and future support for evolving work styles
- Current and future use of office real estate
- Current and future UCC technology budgets
- UCC technology selection factors
- UCC provider selection factors
- UCC solution purchasing preferences
Table of Contents
Research Objectives and Methodology
Summary of Key Findings
IT/Telecom Department Challenges
UCC Adoption Status
Workspace and Work Style Evolution
AI in the Spotlight
UCC Solution Budgets
UCC Solution Selection and Purchase Factors
Appendix
Next Steps