With half of consumers in Canada using mobile banking, banks need data-driven insights to ensure they’re meeting evolving customer needs. This fourth annual study unlocks the innovative features Canadian banks must prioritize to outpace rivals.
This report will:
- Uncover the features that 1,392 mobile banking users in Canada value the most.
- Reveal how the seven largest Canadian financial institutions (FIs) by domestic assets compare in their support for emerging features.
- Identify what features can set banks apart and best help them retain customers.
The report includes 3 exportable files for easy reading, analysis and sharing.
