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LAMEA Social Media Listening Market Size, Share & Trends Analysis Report By Application, By Solutions (Software and Services), By Vertical, By Country and Growth Forecast, 2024 - 2031

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    Report

  • 110 Pages
  • October 2024
  • Region: Africa, Middle East
  • Marqual IT Solutions Pvt. Ltd (KBV Research)
  • ID: 6020337
The Latin America, Middle East and Africa Social Media Listening Market is expected to witness market growth of 16.2% CAGR during the forecast period (2024-2031).

The Brazil market dominated the LAMEA Social Media Listening Market by Country in 2023, and is expected to continue to be a dominant market till 2031; thereby, achieving a market value of $460.8 million by 2031. The Argentina market is showcasing a CAGR of 17% during 2024-2031. Additionally, the UAE market would register a CAGR of 15.2% during 2024-2031.



They also helps businesses maintain a positive brand image and effectively manage crises. Real-time monitoring allows companies to address negative sentiment before it escalates, as demonstrated by Delta Airlines, which uses social media to respond promptly to customer complaints about flight issues. Furthermore, brands can gauge the effectiveness of their marketing campaigns and adapt accordingly. Nike, for instance, used them to assess public reaction to its "Dream Crazy" campaign, adjusting its strategy to align with audience expectations. Additionally, companies like Wendy's build stronger customer relationships by engaging with followers in a direct and relatable way, creating a positive and memorable customer experience.

The regulatory landscape has also influenced this market. As privacy concerns continue to grow and governments introduce stricter data protection regulations, businesses must comply with privacy laws while using these tools. Compliance with regulations requires companies to handle personal data responsibly and transparently. These providers must navigate these regulatory challenges to ensure that their tools respect user privacy and only collect and use data in legally and ethically permissible ways.

In South Africa, the IT and telecommunications sector has emerged as a key driver for the increasing demand for these tools. With the expansion of digital connectivity and widespread social media usage, telecom companies are leveraging these tools to better understand consumer needs, improve service quality, and address complaints in real-time. South Africa’s telecommunications market is highly competitive, with numerous service providers striving to enhance customer satisfaction and loyalty. The government’s National Digital and Future Skills Strategy aims to strengthen the country’s digital infrastructure and promote the adoption of emerging technologies, laying a solid foundation for the increased use of them. Telecom providers can enhance digital services and reduce attrition by acquiring valuable insights into customer behavior and expectations. Ultimately, this contributes to improved customer experiences and business growth. Hence, as businesses in the region continue to recognize the value of social media insights in understanding consumer behavior, the demand for social media listening is expected to rise, providing opportunities for improved customer engagement and business growth.

List of Key Companies Profiled

  • Hootsuite, Inc.
  • IBM Corporation
  • Runtime Collective Limited (Brandwatch)
  • Sprout Social, Inc.
  • Buffer, Inc
  • Mention
  • Synthesio (Ipsos Synthesio, Inc.)
  • Brand24 Global Inc.
  • Meltwater
  • Quid
  • Google LLC

Market Report Segmentation

By Application
  • Brand Management
  • Customer Experience Management
  • Marketing Campaign Management
  • Sales & Lead Generation
  • Competitive Benchmarking
  • Product Development & Innovation
  • Other Application
By Solutions
  • Software
  • Services
By Vertical
  • Retail & E-commerce
  • Media & Entertainment
  • BFSI
  • Healthcare & Life Sciences
  • IT & Telecommunications
  • Travel & Hospitality
  • Government & Defence
  • Other Vertical
By Country
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 LAMEA Social Media Listening Market, by Application
1.4.2 LAMEA Social Media Listening Market, by Solutions
1.4.3 LAMEA Social Media Listening Market, by Vertical
1.4.4 LAMEA Social Media Listening Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 Market Share Analysis, 2023
4.2 Porter Five Forces Analysis
Chapter 5. LAMEA Social Media Listening Market by Application
5.1 LAMEA Brand Management Market by Country
5.2 LAMEA Customer Experience Management Market by Country
5.3 LAMEA Marketing Campaign Management Market by Country
5.4 LAMEA Sales & Lead Generation Market by Country
5.5 LAMEA Competitive Benchmarking Market by Country
5.6 LAMEA Product Development & Innovation Market by Country
5.7 LAMEA Other Application Market by Country
Chapter 6. LAMEA Social Media Listening Market by Solutions
6.1 LAMEA Software Market by Country
6.2 LAMEA Services Market by Country
Chapter 7. LAMEA Social Media Listening Market by Vertical
7.1 LAMEA Retail & E-commerce Market by Country
7.2 LAMEA Media & Entertainment Market by Country
7.3 LAMEA BFSI Market by Country
7.4 LAMEA Healthcare & Life Sciences Market by Country
7.5 LAMEA IT & Telecommunications Market by Country
7.6 LAMEA Travel & Hospitality Market by Country
7.7 LAMEA Government & Defence Market by Country
7.8 LAMEA Other Vertical Market by Country
Chapter 8. LAMEA Social Media Listening Market by Country
8.1 Brazil Social Media Listening Market
8.1.1 Brazil Social Media Listening Market by Application
8.1.2 Brazil Social Media Listening Market by Solutions
8.1.3 Brazil Social Media Listening Market by Vertical
8.2 Argentina Social Media Listening Market
8.2.1 Argentina Social Media Listening Market by Application
8.2.2 Argentina Social Media Listening Market by Solutions
8.2.3 Argentina Social Media Listening Market by Vertical
8.3 UAE Social Media Listening Market
8.3.1 UAE Social Media Listening Market by Application
8.3.2 UAE Social Media Listening Market by Solutions
8.3.3 UAE Social Media Listening Market by Vertical
8.4 Saudi Arabia Social Media Listening Market
8.4.1 Saudi Arabia Social Media Listening Market by Application
8.4.2 Saudi Arabia Social Media Listening Market by Solutions
8.4.3 Saudi Arabia Social Media Listening Market by Vertical
8.5 South Africa Social Media Listening Market
8.5.1 South Africa Social Media Listening Market by Application
8.5.2 South Africa Social Media Listening Market by Solutions
8.5.3 South Africa Social Media Listening Market by Vertical
8.6 Nigeria Social Media Listening Market
8.6.1 Nigeria Social Media Listening Market by Application
8.6.2 Nigeria Social Media Listening Market by Solutions
8.6.3 Nigeria Social Media Listening Market by Vertical
8.7 Rest of LAMEA Social Media Listening Market
8.7.1 Rest of LAMEA Social Media Listening Market by Application
8.7.2 Rest of LAMEA Social Media Listening Market by Solutions
8.7.3 Rest of LAMEA Social Media Listening Market by Vertical
Chapter 9. Company Profiles
9.1 Hootsuite, Inc.
9.1.1 Company Overview
9.1.2 Recent strategies and developments:
9.1.2.1 Acquisition and Mergers:
9.1.3 SWOT Analysis
9.2 IBM Corporation
9.2.1 Company Overview
9.2.2 Financial Analysis
9.2.3 Regional & Segmental Analysis
9.2.4 Research & Development Expenses
9.2.5 SWOT Analysis
9.3 Runtime Collective Limited (Brandwatch)
9.3.1 Company Overview
9.3.2 Recent strategies and developments:
9.3.2.1 Product Launches and Product Expansions:
9.4 Sprout Social, Inc.
9.4.1 Company Overview
9.5 Buffer, Inc.
9.5.1 Company Overview
9.6 Mention
9.6.1 Company Overview
9.7 Synthesio (Ipsos Synthesio, Inc.)
9.7.1 Company Overview
9.8 Brand24 Global Inc.
9.8.1 Company Overview
9.9 Meltwater
9.9.1 Company Overview
9.9.2 Recent strategies and developments:
9.9.2.1 Partnerships, Collaborations, and Agreements:
9.10. Quid
9.10.1 Company Overview
9.11 Google LLC
9.11.1 Company Overview
9.11.2 Financial Analysis
9.11.3 Segmental and Regional Analysis
9.11.4 Research & Development Expense
9.11.5 SWOT Analysis

Companies Mentioned

Some of the key companies profiled in this LAMEA Social Media Listening Market include:
  • Hootsuite, Inc.
  • IBM Corporation
  • Runtime Collective Limited (Brandwatch)
  • Sprout Social, Inc.
  • Buffer, Inc
  • Mention
  • Synthesio (Ipsos Synthesio, Inc.)
  • Brand24 Global Inc.
  • Meltwater
  • Quid
  • Google LLC

Methodology

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