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The Agent Performance Optimization market within the context of Call Centres is focused on providing solutions to improve the performance of customer service agents. This includes solutions such as workforce optimization, quality management, analytics, and coaching. These solutions are designed to help agents better understand customer needs, provide better customer service, and increase customer satisfaction. Additionally, these solutions can help call centres reduce costs, increase efficiency, and improve customer experience.
Companies in the Agent Performance Optimization market include NICE, Verint, Calabrio, Genesys, Aspect, Avaya, Five9, and Talkdesk. Show Less Read more