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Service Delivery Automation (SDA) is a type of computing service that automates the delivery of IT services. It is designed to reduce the time and effort required to deliver IT services, while also improving the quality and reliability of those services. SDA solutions typically include a combination of automation tools, such as workflow automation, process automation, and robotic process automation (RPA). These tools are used to automate the delivery of IT services, such as provisioning, configuration, deployment, and maintenance.
SDA solutions are used by organizations to improve the efficiency and effectiveness of their IT service delivery. By automating the delivery of IT services, organizations can reduce the time and effort required to deliver those services, while also improving the quality and reliability of those services. Additionally, SDA solutions can help organizations reduce costs associated with IT service delivery.
Some companies in the Service Delivery Automation market include BMC Software, CA Technologies, IBM, Microsoft, Oracle, and ServiceNow. Show Less Read more