Field Service Management Market Report 2025

The field service management market size has grown rapidly in recent years. It will grow from $4.55 billion in 2024 to $5.15 billion in 2025 at a compound annual growth rate (CAGR) of 13.3%. The growth in the historic period can be attributed to demand for automation, rising customer expectations, globalization, compliance and regulations.

The field service management market size is expected to see rapid growth in the next few years. It will grow to $9.07 billion in 2029 at a compound annual growth rate (CAGR) of 15.2%. The growth in the forecast period can be attributed to focusing on predictive maintenance, rise of mobile workforce, increased cloud adoption. Major trends in the forecast period include integration with ERP and CRM systems, emphasis on data analytics, augmented reality (AR) integration, mobile-first approach, blockchain for security, subscription-based models.

The increasing adoption of automation and digitalization is expected to propel the growth of the field service management market in the forecast period. Automation and digitalization are used for the automatic execution of tasks at a particular interval with the use of digital technology. The advantages of adopting automation and digitalization in field service management are optimal utilization of resources, effective tracking and monitoring of resources, and lower operational costs. For instance, in September 2023, according to Cavintek Inc., a US-based company that provides workflow automation as well as productivity applications, more than 80% of corporate executives reported hastening work process automation and increasing the usage of remote work. 43% of organizations intend to minimize their staff by implementing automation technology. Therefore, the increasing demand for automation and digitalization drives the growth of the field service management market.

The proliferation of mobile devices and connectivity is expected to propel the growth of the field service management market in the coming years. Mobile devices and connectivity refer to the use of smartphones, tablets, and other portable gadgets, along with the networks and technologies that enable them to connect to the internet and other communication systems. Mobile devices and connectivity in field service management streamline operations, enhance communication, improve customer service, and increase overall efficiency. For instance, in 2022, according to The GSM Association, a UK-based non-profit industry organization that represents mobile network carriers globally, the overall number of individuals utilizing mobile internet climbed to 4. 6 billion (57% of the world population). Similarly, in November 2022, according to the International Telecommunication Union, a Switzerland-based United Nations department in charge of a wide variety of concerns, including technology and communication, 73% of people in the age group of 10 and over are anticipated to be able to access a smartphone by 2022, which is 7% higher than the percentage of the whole population that now uses the Internet. Therefore, the proliferation of mobile devices and connectivity is driving the growth of the field service management market.

Major companies in the field service management market are focusing on technological innovations, such as AI-driven scheduling and mobile applications, to improve operational efficiency and enhance service delivery for field teams across various industries. Workiz Genius is a comprehensive field service management platform designed to help businesses in the home services sector streamline operations, manage tasks, and enhance communication between field teams and customers. For instance, in March 2024, Workiz, a US-based software company, introduced 'Genius,' an intuitive AI-powered toolkit that is transforming the field service industry by seamlessly integrating advanced technology with solutions that empower field service management professionals to communicate with their clients and operate their businesses more effectively. This tool adapts and learns, serving as a personalized intelligent assistant for users by offering valuable suggestions and insights, allowing service professionals to concentrate on their core competencies.

Major companies operating in the field service management market are focusing on developing innovative products, such as field service management mobile applications, to better meet the needs of their existing consumers. A field service management smartphone app is a piece of software designed to assist field service firms in managing their operations and personnel via the use of mobile phones such as cell phones and tablets. For instance, ServiceMax, Inc., a US-based service execution management company, launched the ServiceMax Engage mobile application. ServiceMax Engage is a user-friendly mobile application that links field service companies with end customers to improve service visibility, improve the consumer experience, and assure asset data integrity. ServiceMax Engage tackles two primary pain areas for service organizations including the end-customer need for increased visibility and engagement in the service process and the difficulty of storing comprehensive and correct asset data.

In January 2023, PTC Inc., a US-based software company, acquired ServiceMax for an undisclosed amount. This acquisition is intended to strengthen PTC's closed-loop product lifecycle management (PLM) strategy by incorporating field service management capabilities and expanding the digital thread of product information into enterprise asset management. ServiceMax is a US-based company that offers field service management solutions.

Major companies operating in the field service management market include Accruent LLC, Acumatica Inc., Comarch SA, FieldAware Group Ltd., Geoconcept SAS, Kirona Solutions Ltd., IFS AB, International Business Machines Corporation, Microsoft Corporation, Mize Inc., OverIT S. p. A, Praxedo SAS, Salesforce. com Inc., SAP SE, ServiceMax Inc., Trimble Inc., Zinier Inc., ServicePower Inc., Oracle Corporation, Accenture plc., Cisco Systems Inc., FieldEZ Technologies Pvt Ltd, ABB Ltd., Advanced Distribution Solutions Inc., AgileField LLC, ServiceTitan Inc., ServiceNow Inc.

Field service management (FSM) is a system for managing remote workers and the resources a company needs to work efficiently. Field service management helps businesses manage all the resources involved in field service management activities. It can help technicians process job orders, keep track of service and repair tasks, automate scheduling and dispatch, manage customer service contracts, collect payment and more.

The main types of components in field service management are solutions and services. The various services include consulting, training and support, and integration and implementation with third-party systems to boost the performance of the field service. The different deployment modes include on-premise, and cloud and are used in various applications such as energy and utilities, telecom, manufacturing, healthcare, BFSI, construction and real estate, transportation, and logistics, among others.

The field service management market research report is one of a series of new reports that provides field service management market statistics, including field service management industry global market size, regional shares, competitors with a field service management market share, detailed field service management market segments, market trends and opportunities, and any further data you may need to thrive in the field service management industry. This field service management market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

North America was the largest region in the field service management market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the field service management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the field service management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The field service management market includes revenues earned by entities by providing services such as sales force automation, enablement, revenue optimization, sales engagement, territory planning, partner relationship management. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

This product will be delivered within 3-5 business days.