Cloud Field Service Management Market Report 2025

This report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market’s historic and forecast market growth by geography.

The cloud field service management market size has grown rapidly in recent years. It will grow from $6.21 billion in 2024 to $7.21 billion in 2025 at a compound annual growth rate (CAGR) of 15.9%. The growth in the historic period can be attributed to increased cloud-based solutions, rise in the demand for mobility with IoT, utilization of data analytics, utilization of data analytics, shifting focus towards enhancing customer experience.

The cloud field service management market size is expected to see rapid growth in the next few years. It will grow to $12.85 billion in 2029 at a compound annual growth rate (CAGR) of 15.6%. The growth in the forecast period can be attributed to increasing industry 4 adoption, remote solutions, technological advancements, integration with AI and ML, mobile workforce management. Major trends in the forecast period include integration of AI, internet of things integration, cloud-based solutions, blockchain technology, continuous software updates.

The growing adoption of remote work is expected to drive the expansion of the cloud field service management market in the future. Remote work refers to a work arrangement where employees carry out their job responsibilities from a location outside of the traditional office environment. This shift toward remote work is driven by various advantages, including cost savings for both employers and employees, better work-life balance, and increased acceptance of non-traditional work models. Cloud field service management offers the necessary tools and capabilities to support remote work by providing accessibility, communication, monitoring, resource optimization, customer service, and flexibility. For example, in February 2023, a report by Buffer, a US-based software application and online service focused on social media management, revealed that 98% of respondents wanted to work remotely, at least part-time, for the rest of their careers, a slight increase from 97% in 2022. Moreover, 98% of respondents said they would recommend remote work to others, up from 97% the previous year. As a result, the increasing adoption of remote work is driving the growth of the cloud field service management market.

Prominent companies in the cloud field service management market are concentrating on technological advancements, particularly in Internet of Things (IoT) integration, such as DataGuide. DataGuide encompasses integrated data capture and report generation capabilities, providing customers with comprehensive information about the collected data and its intended use. This encompasses various aspects such as policy data, service outlet data items, or even printing and promotional items. For example, in June 2022, Servicemax Technologies Private Limited, a US-based service execution management company, launched DataGuide. This solution offers efficient print management system and comprehensive printing and promotional item solutions, seamlessly integrating with field service automation products while adhering to best practices for effective implementation.

In October 2023, Oracle Corp., a US-based technology company, finalized the acquisition of Next Technik for an undisclosed sum. This strategic acquisition aims to enhance Oracle Corp.'s capacity to provide NetSuite customers with field service management capabilities that streamline operations, automate key processes, deliver real-time insights, reduce operational costs, and enhance both revenue and profit margins. Next Technik, an Australia-based NetSuite SuiteCloud Development company, specializes in offering field service management solutions encompassing schedule and dispatch, reporting and analytics, and inventory and return management.

Major companies operating in the cloud field service management market are Microsoft Corporation, International Business Machine Corporation, Oracle Corp., Broadcom Inc., SAP SE, Salesforce Inc., Intuit Inc., ServiceNow Inc., Atlassian Corp., SolarWinds Corp., Work Wave LLC, Dispatch, ServiceMax Inc., Jobber, Cherwell Software LLC, Housecall Pro, Astea International Inc., Acumatica Inc., FieldEdge, FieldEZ Technologies Inc., FieldAware Inc., Mhelpdesk Inc., Kickserv Inc., MSI Data, Innovapptive Global Solutions Pvt. Ltd.

North America was the largest region in the cloud field service management market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the cloud field service management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa. The countries covered in the cloud field service management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The cloud field service management market consists of revenues earned by entities providing services such as inventory management, centralized data storage, mobile accessibility, work order management, scheduling, and vehicle tracking. The market value includes the value of related goods sold by the service provider or included within the service offering. The cloud field service management market also includes sales of cloud-based field service management software, mobile field service applications, product lifecycle management, warranty and service contracts, and AI-powered field service platforms. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

Cloud field service management refers to a software solution crafted to optimize and streamline field service operations through the utilization of cloud computing technology. These services encompass a broad spectrum of activities including consultations, sales, repairs, maintenance, and customer support. When compared to traditional on-premises solutions, cloud-based approaches offer several benefits and considerations.

The primary components of cloud field service management include solutions and services. Solutions comprise software platforms or suites of tools engineered to streamline and enhance field service operations. These solutions are deployed via public cloud, private cloud, or hybrid cloud environments. They cater to diverse organizations ranging from large enterprises to small and medium-sized enterprises (SMEs), spanning various verticals such as manufacturing, transportation and logistics, construction and real estate, energy and utilities, healthcare and life sciences, retail and consumer goods, banking, financial services, insurance, telecommunications, and others.

The cloud field service management market research report is one of a series of new reports that provides cloud field service management market statistics, including cloud field service management industry global market size, regional shares, competitors with a cloud field service management market share, detailed cloud field service management market segments, market trends and opportunities, and any further data you may need to thrive in the cloud field service management industry. This cloud field service management market research report delivers a complete perspective on everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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