Field Service Management Solution Market Report 2026

The field service management solution market size has grown exponentially in recent years. It will grow from $3.26 billion in 2025 to $3.96 billion in 2026 at a compound annual growth rate (CAGR) of 21.5%. The growth in the historic period can be attributed to increasing field workforce complexity, rising need for operational visibility, early adoption of digital field tools, growing dependence on on-site services, expanding service industry base.

The field service management solution market size is expected to see rapid growth in the next few years. It will grow to $8.1 billion in 2030 at a compound annual growth rate (CAGR) of 19.6%. The growth in the forecast period can be attributed to rising demand for automation in service delivery, increasing pressure for faster service resolution, growing need for integrated service platforms, expanding industrial digital transformation, strengthening focus on service efficiency improvement. Major trends in the forecast period include growing need for efficient workforce scheduling, rising demand for real-time field operations visibility, increasing focus on customer experience enhancement, expansion of mobile workforce management practices, strengthening adoption of centralized service coordination.

The growing adoption of IoT (Internet of Things) is expected to propel the growth of the field service management solution market. The Internet of Things (IoT) refers to a network of interconnected devices, sensors, and objects that communicate and exchange data without human intervention. The adoption of IoT across various industries is driven by the emergence of 5G networks, advancements in connectivity technologies, and the proliferation of cloud and edge computing. Integrating IoT into FSM leverages cloud-based technology to automate and manage flexible solutions for clients, optimize operations, and enable focus on core business objectives. For instance, in July 2025, the European Commission, a Belgium-based governing body, reported that in 2023, the number of installed IoT-connected devices reached approximately 40 billion and is projected to grow to 49 billion by 2026, representing an annual growth rate of 7%. Therefore, the growing adoption of IoT drives the growth of the field service management solution market.

Major companies operating in the field service management solution market are focused on developing innovative solution platforms, such as GenAI solutions, to increase their profitability in the market. GenAI refers to artificial intelligence solutions generated through various methods, including genetic algorithms, deep learning, and other evolutionary computation techniques. For instance, in November 2023, ServiceNow, Inc., a US-based software company, launched Now assist generative AI portfolio with new capabilities to transform user experiences and increase productivity. The GenAI technologies integrated into the ServiceNow Platform include Now assist in virtual agent, flow generation, and now assist for field service management (FSM). These solutions enhance ServiceNow's portfolio of practical generative AI applications, enabling customers to streamline workflows, improve efficiency, and enhance user interactions.

In October 2023, Oracle Systems Corporation, a US-based information technology company, acquired Next Technik Ltd. for an undisclosed amount. With this acquisition, Oracle aims to offer NetSuite customers a comprehensive platform to digitize scheduling and dispatch, streamline field service operations, and address challenges field service organizations face by eliminating manual processes, enhancing productivity, and elevating the customer experience. Next Technik Ltd. is an Australia-based company that provides field service management solutions.

Major companies operating in the field service management solution market report are Microsoft Corporation, Verizon Connect, Oracle Corporation, SAP SE, Salesforce Inc, IFS AB, Comarch SA, ServiceTitan, WorkWave, Field Nation LLC, ServiceMax Inc, Workiz, Jobber, Jotform, Sig Saucer Inc, Zinier Inc, Skedulo, Praxedo, FieldPulse, FieldAware Inc, OverIT S.p.A, SIMPRO S.p.A, Azuga Inc, TrueContext Corporation, Route4Me Inc.

North America was the largest region in the field service management solution market in 2025. The regions covered in the field service management solution market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. The countries covered in the field service management solution market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Taiwan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The field service management (FSM) solution market consists of revenues earned by entities by providing services such as customization, data migration, and analytics and reporting services, which are used to tailor, integrate, and provide valuable insights for optimizing field service operations. The market value includes the value of related goods sold by the service provider or included within the service offering. The field service management solution market also includes sales of products such as software licenses, mobile applications, and hardware devices designed to facilitate efficient planning, execution, and monitoring of field service operations. Values in this market are ‘factory gate’ values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

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